Steering and control of the commercial streams
• Lead the BPOs of L2O, O2C and I2R as a team; set priorities, align plans and resolve conflicts between streams in alignment with the Program Management
• Track progress, quality and risks of each stream against the integrated programme plan; report status to programme management.
• Manage commercial scope: assess change requests for business value, cost and impact on timeline and other streams.
• Escalate issues, resource gaps and decision needs early and with a clear recommendation.
End-to-end process design
• Define and own the commercial process architecture and the target operating model for Commercials
• Ensure SAP best practices are the default and every gap is justified by a business case.
• Own the end-to-end hand-offs: L2O → O2C, O2C → I2R, I2R → O2C
• Ensure integration with adjacent value streams: Record to Report, Plan to Deliver and Procure to Pay
• Sign off process designs, business requirements and the commercial share of RICEFW objects
• Drive global template harmonisation and decide on local variants together with country and business unit leads.
• Ensure the solution is built to the signed-off design; resolve open design questions quickly.
• Own the business side of commercial master data: customers, materials sales views, pricing conditions, contracts, installed base; set data ownership and quality rules.
• Plan and lead business testing for the commercial streams (end-to-end integration test, UAT) and sign off test results.
• Define commercial KPIs and reporting requirements so performance can be measured from day one.
• Own business readiness for Commercial: roles and authorisations, training, key-user network, procedures and work instructions.
• Work with change management on impact analysis, communication and stakeholder engagement
• Confirm cutover readiness and give the business go/no-go for Commercial.
• Steer hypercare, prioritise defects and stabilise the commercial processes; hand over to the line organisation’s permanent process owners.
People and stakeholder leadership
• Coach and develop the stream BPOs; ensure they have the mandate, capacity and key users they need.
• Build trust with senior commercial and service leadership and secure their decisions and involvement.