5+ years of experience in Customer Success, Implementation, or Enterprise Account Management within a SaaS environment
Proven success managing complex, multi-stakeholder relationships with large enterprise clients
Deep understanding of customer lifecycle management and data-driven success planning
Ability to lead discovery and success planning sessions with executive teams and translate insights into measurable outcomes
Strong presentation and facilitation skills; capable of leading on-site or virtual business reviews, workshops, and user trainings
Skilled at analyzing product usage data to identify risks and opportunities for growth or deeper adoption
Exceptional collaboration skills with cross-functional teams (Sales, Product, Support, Onboarding) to ensure a unified customer experience
Self-starter with the ability to operate autonomously, manage competing priorities, and drive impact in a dynamic startup environment
Willingness to travel up to 40–50% for on-site visits, business reviews, and customer workshops
Experience in the restoration or construction industry is a strong plus