Stakeholder Management & Business Transformation
• Build trusted relationships with business leaders and stakeholders across the organization - using structured discovery and probing questions to fully understand their priorities - and translate those needs into a clear, prioritized applications roadmap and well-designed solutions.
• Lead business process transformation initiatives, challenging “as-is” ways of working and driving adoption of standardized, efficient processes across corporate systems.
• Balance competing priorities across multiple business functions, making transparent, well-justified trade-off decisions on scope, sequencing, and resourcing.
• Act as a change agent, building organizational buy-in for new systems, consolidated platforms, and revised ways of working.
Platform Consolidation & M&A
• Lead the technical and functional consolidation of corporate applications following mergers, acquisitions, and divestments, ensuring minimal disruption to the business.
• Own due diligence input and post-close integration planning for corporate systems (CRM, ERP, billing, finance) as part of the wider M&A process.
• Drive the current large-scale investment program to consolidate our corporate applications footprint, reducing tool sprawl and duplicate functionality.
• Develop and execute modernization, consolidation, and platform convergence plans across legacy and current-generation systems.
Billing & Revenue Systems
• Own the strategy and roadmap for billing and revenue systems, ensuring accurate, scalable invoicing and collections as the business grows and acquires new entities.
• Lead consolidation of billing platforms and processes following acquisitions, ensuring a consistent, auditable billing experience across the business.
• Partner with Finance and Revenue Operations to streamline quote-to-cash processes, reducing manual workarounds and billing errors.
• Ensure billing systems integrate cleanly with CRM and ERP platforms to maintain a single source of truth for customer and revenue data.
Application Reliability & Performance
• Use Datadog (or equivalent) monitoring to proactively detect issues, identify emerging trends, and deflect incidents before they impact the business.
• Own application performance tuning and capacity planning across the corporate applications estate, ensuring systems remain fast, stable, and reliable at scale.
• Establish clear incident management, escalation, and post-incident review processes for corporate systems.
• Track, analyze, and act on platform performance and reliability metrics, reporting on system health to business and technology leadership.
• Serve as the final escalation point for the most complex application issues, drawing on deep platform expertise to drive rapid, expert-level resolution when standard support channels are exhausted.
Solutions, Architecture & Documentation
• Own architecture standards and governance for the corporate applications landscape, ensuring platform designs, integrations, and data flows are scalable, secure, and consistent.
• Ensure comprehensive technical and process documentation is created and maintained across corporate systems, supporting audits, onboarding, and knowledge continuity.
• Collect and analyze business and platform data - beyond system performance metrics - turning it into actionable insight that informs prioritization and investment decisions.
Configuration Discipline & Platform Governance
• Champion a configuration-first approach on hosted SaaS platforms, resisting unnecessary customization in favor of supported, upgrade-safe configuration.
• Establish and continuously refine governance frameworks, policies, and processes for how corporate applications are changed, used, and supported - evaluating updates for long-term maintainability, upgrade impact, and total cost of ownership, and ensuring a compliant, consistent stakeholder experience.
• Maintain a clear view of the corporate applications landscape to maximize the capabilities of platforms already in use.
• Lead, mentor, and grow a team of business systems analysts, application administrators, and corporate systems engineers.
• Foster a collaborative, accountable, and service-oriented team culture.
• Manage relationships with SaaS vendors and implementation partners, holding them accountable to delivery commitments and service levels.
• Establish skill development plans to build and maintain platform expertise across the team (e.g., Salesforce, Oracle NetSuite, and other corporate systems).
Project & Vendor Management
• Collaborate with Finance, Billing, Sales, and Customer Success teams to ensure timely, quality delivery of system enhancements and integrations.
• Manage timelines, priorities, and resource allocation across multiple concurrent transformation projects.
• Manage licensing, contracts, and renewals for corporate SaaS platforms in partnership with Procurement and Finance.
• Ensure corporate applications meet required service levels and the standards expected of modern Cloud/SaaS services.
• Take a lead in establishing secure processes and access controls for corporate systems, managing risk in collaboration with Security and business leaders.
• Take responsibility for data protection across corporate applications, ensuring compliance with GDPR and other relevant regulations.
• Lead risk assessments and maintain secure environments for sensitive financial, billing, and customer data.