Supervisor, Service Activation
Read straight from Charter Communications's careers page, verified 1d ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
LocationSan Antonio, Texas, United States
Work modeon-site
Typefull-time
SeniorityLead
Experience4+ yrs
Company size10,000+ people
PostedOct 27, 2026 · 1w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Ability to read, write, speak and understand English
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to prioritize and organize effectively
College course work in business or related field or equivalent experience
Customer service experience/Supervisory Experience - 5 years
Telephone, Video, High Speed Data experience - 4 years
Ability to maintain confidentiality
Ability to make decisions and solve problems while working under pressure
Knowledge of the cable industry - products and services
Supervisory or leadership experience - 5 years
Requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future
Benefits
Pay and benefits
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Responsibilities
Responsible for coaching, development and supervision of a team of Service Activation Representatives. Accountable for meeting and exceeding established objectives.
About the role
Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork.
Oversees the daily operations of the Service Activation Team, provide staff guidance and support to attain quality customer service.
Provides both ongoing training and training for newly hired Service Activation Agents.
Minimize the escalation of customer complaints and work to retain lost sales.
Trains and evaluate departmental personnel to comply with set standards in providing customer service.
Provides guidance to staff with order processing questions/issues, service complaints; answer questions regarding services and products; provides instruction on troubleshooting techniques including escalation procedures to be used with business partners.
Generates reports for management as required.
Hires, evaluates, coaches and counsels’ personnel in the performance of their duties.
Responsible for the development and ongoing performance management of assigned personnel
Interfaces with other departments through written and verbal communications to handle customer situations; research customer complaints and process correcting orders into the computer systems.
Performs other duties as requested by the supervisor.
Requirements
—
—
—
—
—
Benefits
Here, our employees don’t just have jobs, they’re building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.