Senior Team Lead - SaaS Support
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Before you apply
LocationManila City, National Capital Region, Philippines
Work modehybrid
Typefull-time
SeniorityLead
Experience2+ yrs
Company size201–500 people
PostedNov 1, 2026 · 3d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree in IT, Business, or related field (or equivalent experience)
2+ years in technical support (SaaS, ERP, or property tech preferred)
Experience supporting complex products (e.g., OneSite, Accounting, CRM tools)
Minimum 2 years experience as Technical Coach or equivalent role
Experience in Python, AI tools, automation, or scripting Preferred
Certification in Learn2Lead / Lead2Succeed
Coaching Certification
Proven experience in performance coaching in a metric-driven environment
1 year plus in coaching, training, or leadership role
Skills
OneSite
Knock
Accounting
Python
CRM tools
automation tools
scripting
About the role
The Senior Technical Coach leads technical enablement and performance coaching across both
Technical Coaches and/or frontline Customer Support agents handling complex products (e.g.,
OneSite, Knock, Accounting). This role expands beyond technical coaching into direct
Responsibilities
performance coaching, ensuring agents and coaches meet operational KPIs, deliver high-quality
resolutions, and continuously improve. The role is responsible for bridging technical expertise,
coaching excellence, and operational performance, while also driving innovation through AI
enablement, including coding, automation, and development of agentic AI solutions to enhance
delivery support.
Requirements
Required:
• Bachelor’s degree in IT, Business, or related field (or equivalent experience)
• 2+ years in technical support (SaaS, ERP, or property tech preferred)
• Experience supporting complex products (e.g., OneSite, Accounting, CRM tools)
• Minimum 2 years experience as Technical Coach or equivalent role
• Experience in Phyton, AI tools, automation, or scripting Preferred
• Certification in Learn2Lead / Lead2Succeed
• Coaching Certification
• Proven experience in performance coaching in a metric-driven environment
• 1 year plus in coaching, training, or leadership role Work Environment
• Fast-paced, customer-focused support environment.
• Hybrid work setup
• Occasional overtime or on-call support during critical periods