JOB DESCRIPTION – Customer Service Specialist (Compliance)
Location: Bangkok, Thailand
Division: THAITICKETMAJOR
Line Manager: Customer Service Manager
Contract Terms: Contractual, Full-Time
The Customer Service team is responsible for protecting both our customers and the company by ensuring every interaction with the public and with government agencies is handled professionally and in full compliance with the law. The Compliance function within the team manages regulatory complaints, coordinates with internal departments, and represents the company in official communications with regulators.
As a Customer Service Specialist (Compliance), you will be responsible for investigating complaints from the Office of the Consumer Protection Board (OCPB) and other government agencies, gathering the facts of each case, coordinating with relevant parties, and preparing official response letters. Your work ensures the company operates in compliance with the law and maintains the highest service standards.
This is a key role that sits at the intersection of customer service, legal, and compliance. If you are detail-oriented, communicate professionally, and enjoy working with internal teams and external authorities to resolve cases accurately and on time, we would love to hear from you.