Associate - Order Entry & Quotations

LocationEbene, MUS

Typefull-time

SeniorityEntry

Company size10,000+ people

PostedOct 1, 2025 · 1y ago

Verified live12h ago

At a glanceSummarised by Seekless from the posting.

Process customer orders and quotations in SAP system

Read, analyze, understand and process Customer Orders in SAP including special requests or special orders

Manage workflow through CIM

Email inquiries and follow up on open order processing issues with customers and suppliers

Interact with Sales Team to clarify order processing discrepancies (pricing, etc.)

Resolve internal/external customer requests/queries via email, fax & chat

Deliver the results as per process requirements

Liaise with manufacturer and internal customer from time to time in providing resolution

Up skill process knowledge from time to time

Makes recommendations on areas for process improvement

Performs other duties as assigned

Ability to delight customer above and beyond the call of duty

Must be able to manage multiple priorities

Review of the customer instructions to make sure all the customer requirements (Shipping mode & dates, Inco terms, etc.) are met

Generate Sales Order in SAP system by capturing and entering the customer requirements

Coordinate and source information from other departments to resolve discrepancies

Customer centric approach, with ability to provide accurate information in user-friendly manner

Dedicated team player that will work with others to ensure the team achieves its goals and objectives

Skills

SAP

CIM Workflow

The Opportunity:

This position involves processing of customer orders and quotations in to VWR SAP system within agreed service levels. The Customer Service Representative is

responsible for order entry using CIM Workflow tool. Communicates with customers and VWR associates primarily via email to clarify order specifications and ensure all details are understood and customer requirements are fulfilled.

Responsibilities

Key Responsibilities and Tasks:

• Read, analyze, understand and process Customer Orders in SAP including

special requests or special orders and managing workflow through CIM

• Email inquiries and follow up on open order processing issues with customers

and suppliers

• Interact with Sales Team to clarify order processing discrepancies (pricing, etc.).

• Capable to resolve internal/external customer requests/queries via email, fax & chat.

• Deliver the results as per process requirements

• Liaise with manufacturer and internal customer from time to time in providing

resolution

• Up skill process knowledge from time to time

• Makes recommendations on areas for process improvement.

• Performs other duties as assigned.

• Capable to resolve internal/external customer requests/queries via email, fax &

chat

• Ability to delight customer above and beyond the call of duty

• Email inquiries and follow up on open order processing issues with customers and suppliers

• Must be able to manage multiple priorities

• Review of the customer instructions to make sure all the customer requirements

(Shipping mode & dates, Inco terms, etc.) are met.

• Generate Sales Order in SAP system by capturing and entering the customer

requirements

• The individual will be responsible for coordinating and sourcing information from

other departments (VWR Internal), to resolve any discrepancy occurring in

Sales order or quotations generated

• Customer centric approach, with ability to provide accurate information in userfriendly manner to the customer

• Dedicated team player that will work with others to ensure the team achieves it goals and objectives.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people’s lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom’s voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

We will use the personal information that you have submitted to us in order to consider your application for the relevant role.

Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

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