Customer Service / After Sales Engineer
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Before you apply
Salary€45k – €60k
LocationVerona, Italy
Work modehybrid
Typefull-time
SeniorityMid
Experience5+ yrs
DepartmentHaslerRail | On-Board Electronics
Company size1,001–5,000 people
PostedJun 24, 2026 · 4mo ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
Engineering degree in the domain of electricity, telecommunications, industrial, mecanical or similar
5+ years of experience in systems engineering, project management, or development
Fluency in English and Italian
Ability to manage technical and commercial aspects of offers independently
Effective communication skills with customers and cross-functional teams
Autonomous, proactive, and able to prioritize tasks with minimal supervision
Team-oriented mindset with balanced interpersonal skills
Market-oriented thinking and solid IT skills
Fluency in French and German
Knowledge or interest in cybersecurity
Benefits
Flexible hours
Meal voucher
Welfare benefits
Smart working
About the company
With over 140 years of Swiss engineering heritage, Sécheron Hasler Group is a global leader in high-power electrical and electronic equipment. Our solutions power railways, renewable energy, DC and AC networks, and industrial systems worldwide trusted for their precision, reliability, and innovation.
HaslerRail AG is proud of its more than 130-years tradition in the field of railway technology. With its headquarters in Bern, Switzerland, we are the world leader in on-board electronics for railway vehicles with a steadily growing product portfolio. All over the world, the name Hasler is synonymous of Swiss quality in the railway market. For the expansion of our team, we are seeking to hire in Verona a dynamic and motivated Customer Service Engineer.
Main Tasks
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Manage customer service (CS) project activities from offer to execution, including variation orders, training, and on-site support.
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Prepare and present refurbishment and technical service offers, especially for obsolete or third-party product replacements.
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Act as the primary interface with customers for technical issues, claims, and support requests.
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Coordinate internally (R&D, system engineering, production, repair teams) to resolve issues and ensure project delivery.
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Support sales in refurbishment projects and provide technical input for customer solutions.
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Contribute to obsolete product management in collaboration with product management and other stakeholders.
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Deliver training sessions or perform on-site investigations when required.
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Communicate project status and updates to customers, internal teams, and management.
Requirements
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Engineering degree in the domain of electricity, telecommunications, industrial, mecanical or similar; or alternatively, an extensive experience in the railway sector in a similar role in a customer service environment.
•
5+ years of experience in systems engineering, project management, or development.
•
Fluency in English and Italian, French and German are a plus.
•
Ability to manage technical and commercial aspects of offers independently.
•
Effective communication skills with customers and cross-functional teams.
•
Autonomous, proactive, and able to prioritize tasks with minimal supervision.
•
Team-oriented mindset with balanced interpersonal skills.
•
Market-oriented thinking and solid IT skills.
•
Desirable: knowledge or interest in cybersecurity.
Benefits
We foster flat hierarchies and direct communication, enabling quick decisions and strong collaboration across all levels. You’ll be trusted with real responsibility and encouraged to take initiative, with plenty of opportunities to grow both personally and professionally.
We offer a permanent employment contract under the Italian National Collective Labour Agreement (CCNL) for the metal-mechanical sector, with a gross annual salary (RAL) ranging between €45,000 and €60,000, depending on the candidate’s experience and skills.
In addition, in line with company policy and applicable collective agreements, we offer:
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On-site work model with the possibility of smart working up to two days per week, in accordance with company policy
•
Flexible working hours
•
Ticket lunch
•
Welfare benefits in accordance with the applicable collective labour agreement
The indicated salary range reflects our commitment to internal equity and pay transparency.
If our offer appeals to you and you meet the above requirements, please apply! We are looking forward to talking to you!