Aftersales Executive - Mercedes Benz
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Before you apply
Salary£30k
LocationBirmingham, England, United Kingdom
Work modeon-site
Typefull-time
SeniorityMid
DepartmentAftersales
Company size201–500 people
PostedSep 30, 2026 · 1mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Respond promptly to customer enquiries regarding service appointments and aftersales enquiries
Schedule and manage service appointments, ensuring optimal workflow in the service department
Collaborate closely with service and parts teams to provide timely updates and information to customers
Proactively seek customer feedback and address any issues or concerns in a professional manner
Assist in promoting aftersales initiatives to maximize customer engagement and satisfaction
Work towards achieving key performance indicators related to aftersales service
Previous experience in an aftersales or customer service role within the automotive sector
Exceptional communication skills and a commitment to delivering outstanding customer service
Strong organizational skills and attention to detail
Ability to thrive in a fast-paced environment while managing multiple tasks
A valid driver's licence is essential
Benefits
Mercedes benz training
Refer a friend
Funded training
Rewards scheme
Car purchase scheme
Eye care vouchers
Life assurance
Holiday
Wellbeing support
Pension
About the role
Join LSH Auto as an Aftersales Executive, where you will play a crucial role in enhancing the customer experience at our dealership. We are seeking a dedicated professional who will become the key liaison between customers and our service teams, ensuring our aftersales services are delivered effectively and efficiently.
Responsibilities
Your responsibilities will include managing appointments, addressing customer enquiries, and following up with customers to guarantee their satisfaction throughout their service experience. You will have the opportunity to contribute to the success of our service department while fostering lasting relationships with our valued customers.
Hours - 45
Salary - £30,387 Plus OTE bonus
Requirements
•
Respond promptly to customer enquiries regarding service appointments and aftersales enquiries.
•
Schedule and manage service appointments, ensuring optimal workflow in the service department.
•
Collaborate closely with service and parts teams to provide timely updates and information to customers.
•
Proactively seek customer feedback and address any issues or concerns in a professional manner.
•
Assist in promoting aftersales initiatives to maximize customer engagement and satisfaction.
•
Work towards achieving key performance indicators related to aftersales service.
Requirements
The successful candidate will possess:
•
Previous experience in an aftersales or customer service role within the automotive sector.
•
Exceptional communication skills and a commitment to delivering outstanding customer service.
•
Strong organizational skills and attention to detail.
•
Ability to thrive in a fast-paced environment while managing multiple tasks.
•
A valid driver’s licence is essential.
Benefits
Benefits Include:
• A range of Mercedes Benz training and leadership programmes
• Refer a friend scheme – up to £1000
• Funded ongoing training and development
• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care Vouchers
• Life Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension