Infrastructure & Networking
• Own office and remote-access networks, including Palo Alto Prisma Access / GlobalProtect and Cisco Meraki LAN, WAN, firewall, and wireless.
• Improve redundancy and failover across AWS, Azure, and VMware, and monitor performance and capacity.
Identity, Microsoft 365 & Automation
• Administer and troubleshoot Active Directory (including DNS, replication, and sync), Entra ID, SSO, SCIM, MFA, RBAC, and privileged access.
• Manage Microsoft 365, Jira Cloud, and Slack integrations, automating tasks with Microsoft Graph and scripting.
• Build AI-assisted automations, govern AI platform access and controls, and vet new AI tools for security and compliance.
• Enforce endpoint (CrowdStrike), email (SPF, DKIM, DMARC, Mimecast), firewall/VPN, and Zero Trust controls.
• Own backup and retention policies (Druva) and audit-ready SOX and SOC 2 controls.
• Lead migrations and technical-debt cleanup, enforce IT standards, and resolve Level 2–3 escalations with root-cause analysis.
• Maintain system documentation and mentor IT Systems Engineer I and IT Support team members.