As a Shift Supervisor at Burger King you will lead and motivate a team to ensure smooth operations, exceptional customer service, and adherence to brand standards during your assigned shift. You will be responsible for upholding Onvo’s commitment to quality and efficiency in a fast-paced environment.
Job Responsibilities:
* Supervise and train team members on Burger King’s operational procedures, food preparation, customer service, and cleanliness standards.
* Manage shift operations, including opening and closing procedures, cash handling, inventory control, and ensuring proper food safety protocols are followed.
* Address customer inquiries and resolve complaints professionally and efficiently to maintain high levels of customer satisfaction.
* Monitor food quality, portion control, and presentation to ensure all products meet Burger King’s standards.
* Maintain a clean, organized, and safe work environment for both team members and customers.
* Assist with scheduling, performance reviews, and disciplinary actions as needed.
* Communicate effectively with management regarding operational issues, employee performance, and customer feedback.
* Operate point-of-sale systems and handle cash transactions accurately.
* Support and enforce all company policies and procedures.
Job Qualifications:
* Proven ability to lead, motivate, and train a team in a fast-paced environment.
* Excellent communication, interpersonal, and customer service skills.
* Strong problem-solving and decision-making abilities.
* Ability to work flexible hours, including evenings, weekends, and holidays.
* Basic understanding of inventory management and cash handling procedures.
* Ability to stand for extended periods and lift up to 25 pounds.