Senior Technical Account Manager, Enterprise Support, Strategic Industries, Healthcare and Life Sciences, ES - INDIA
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Before you apply
LocationBengaluru, Karnataka, IND
Typefull-time
SenioritySenior
Experience10+ yrs
DepartmentSolutions Architect
Company size10,000+ people
PostedOct 30, 2026 · 6d ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
5+ years of design/implementation/operations/consulting with distributed applications experience
5+ years of technical engineering experience
10+ years of hands-on infrastructure, troubleshooting, systems administration, networking, DevOps or applications development experience
Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
Experience in a 24x7 operational services or support environment
Experience in internal enterprise or external customer-facing environment as a technical lead
Experience with AWS services or other cloud offerings
Skills
AWS
Compute
Storage
Database
Big Data / Analytics
Networking
Serverless
DevOps
Benefits
Mentorship
Certification support
Employee affinity groups
Flexible working
About the company
AWS Profesional Services is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
About the role
At AWS Enterprise Support we’re looking for a Senior Technical Account Manager (Sr TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, Serverless and more. The TAM works with customers as a trusted advisor to enable their cloud journey and grow their knowledge of AWS cloud services and technologies to support their business goals.
As we continue to rapidly expand AWS’s Enterprise Support organization you’ll have plenty of opportunities to develop your technical, consulting, operational and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and active support to achieve AWS certifications.
This role is within our Strategic Industries group, and specifically within the team looking after strategic accounts in the Energy and Utilities vertical.
The TAM is the centerpiece of value to our Enterprise Support customers, working alongside the broader dedicated account team. If you wish to be at the forefront of customer strategies and innovation, come join us!
Responsibilities
Key job responsibilities
Develop trusting relationship with customers, understand their business needs / drivers, review service disruptions, provide monthly / quarterly metrics and assist with pre-launch planning
* Utilize technical skills to solve difficult support issues and technical challenges
* Understand operational parameters and troubleshooting process for customer issues and escalations
* Advocate for customer needs to overcome adoption blockers and drive new feature development
* Improve customer capabilities by running workshops, operations and architecture reviews
* Ensure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption
* Work with customers across all levels from developers through to C-Suite executives
* Collaborate across multiple functions within AWS, such as: Solutions Architects, Business Developers, Professional Services Consultants, Global TAM teams and Sales Account Managers
A day in the life
A TAM’s daily activities involve managing complex technical and critical service events while serving as the principal technical advisor for enterprise customers. They spend their time partnering with customers to optimize AWS usage, tracking operational issues, managing feature requests and launches, while also working directly with internal AWS teams to exceed customer expectations.
As a trusted advisor, they provide strategic technical guidance to help plan and build solutions using best practices, while keeping their customers’ AWS environments operationally healthy.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Benefits
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Basic qualifications
•
5+ years of design/implementation/operations/consulting with distributed applications experience
•
5+ years of technical engineering experience
•
10+ years of hands-on infrastructure, troubleshooting, systems administration, networking, DevOps or applications development experience
•
Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
•
Experience in a 24x7 operational services or support environment
Preferred qualifications
•
Experience in internal enterprise or external customer-facing environment as a technical lead
•
Experience with AWS services or other cloud offerings
Legal
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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