Logistics Support Specialist II - Ciudad de México- Intermodal
LocationMexico, Benito Juarez, DF 03710, Mexico; Ciudad de México, DF 06600, MX 92029, Mexico ; Tlalnepantla de Baz, DF 54015
Work modeon-site
Typefull-time
SeniorityMid
Experience1–2 yrs
DepartmentIntermodal
Company size1,001–5,000 people
First seenOct 5, 2026 · 1w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have8
Manage daily activities related to booking, dispatch, tracking, and delivery confirmation for both import and export shipments
Ensure all shipment details and references are entered accurately and on time in the Uber Freight systems
Coordinate customs documentation, transfers for cross-border shipments, and warehouse scheduling
Maintain clear and professional communication with customers regarding shipment status, delays, or any service issues
Send proactive status reports and respond to customer needs such as documentation, rate requests, or capacity issues
Ensure that the Uber Freight system reflects accurate and up-to-date information for all active shipments
Train and support interns or new team members on daily execution tasks and best practices
Review weekly reports such as the High/Low Net Revenue and contribute to weekly operational highlights
Nice to have7
At least 1 - 2 years of experience in freight forwarding, logistics coordination, or 4PL operations
Experience in Intermodal is a plus
Strong organizational and multitasking skills in a high-volume, time-sensitive environment
Excellent communication skills (written and verbal), customer-focused mindset
Attention to detail and ability to follow structured processes and documentation requirements
Team player with a proactive, solution-oriented attitude
Advanced English skills as this position will have a significant impact in US-based operations
Schedule: On site
Títle: Customer Support Specialist ll
Location: Ciudad de Mexico
Req #: 2756
What the Candidate Will Do
About the role
The Customer Support Specialist II is responsible for supporting the end-to-end execution of freight shipments, ensuring on-time performance, accurate system updates, and exceptional customer service. This role plays a critical part in day-to-day operations by maintaining strong communication with customers, carriers, and internal stakeholders, as well as resolving service issues and supporting continuous improvement initiatives. Region of impact: North America.
Basic Qualifications
•
Manage daily activities related to booking, dispatch, tracking, and delivery confirmation for both import and export shipments.
•
Ensure all shipment details and references are entered accurately and on time in the Uber Freight systems.
•
Coordinate customs documentation, transfers for cross-border shipments, and warehouse scheduling.
•
Maintain clear and professional communication with customers regarding shipment status, delays, or any service issues.
•
Send proactive status reports and respond to customer needs such as documentation, rate requests, or capacity issues.
•
Ensure that the Uber Freight system reflects accurate and up-to-date information for all active shipments.
•
Train and support interns or new team members on daily execution tasks and best practices.
•
Review weekly reports such as the High/Low Net Revenue and contribute to weekly operational highlights.
Preferred Qualifications
•
At least 1 - 2 years of experience in freight forwarding, logistics coordination, or 4PL operations. Experience in Intermodal is a plus.
•
Strong organizational and multitasking skills in a high-volume, time-sensitive environment.
•
Excellent communication skills (written and verbal), customer-focused mindset.
•
Attention to detail and ability to follow structured processes and documentation requirements.
•
Team player with a proactive, solution-oriented attitude
•
Advanced English skills as this position will have a significant impact in US-based operations
About Uber Freight
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.
Legal
Candidate Privacy Notice
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.