Customer Excellence Systems Associate
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Before you apply
LocationEgypt
SeniorityMid
Experience5+ yrs
Company size6+ people
First seenOct 18, 2026 · 2w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
5+ years of relevant experience in Salesforce development and scripting
Understanding Sprinklr & Salesforce integrations points, tech stack with a technical background
Excellent English language skills (verbal & written)
Excellent MS Office skills (Excel, PPT, Word, Visio, etc.)
Experience in CRM automation like Salesforce, Sprinklr and API integration testing
Strong analytical skills and Big-data intelligence to build a robust reporting system for big operations
Excellent attention to detail with strong organizational skills
Experience in Customer Support process optimization and working in accordance with the given performance metrics within the function
Arabic is a plus
Experience with A/B testing tools and techniques and Google Analytics
Skills
Salesforce
Sprinklr
API
A/B testing
Google Analytics
MS Office
Excel
PPT
Word
Visio
Big Data
Responsibilities:
· Administer, configure and develop customized Salesforce and Sprinklr solutions, scripts and configuration files
· Gather business requirements and translate them into scalable CRM/CX solutions.
· Manage CRM enhancements, automation, workflows, integrations and system testing.
· Collaborate with Technology, Product, Data, Operations and vendors on CRM initiatives.
· Identify opportunities to automate manual processes and improve customer journeys.
· Support and continuously optimize self-service solutions to increase the self-service adoption and resolution rates.
· Develop dashboards and reports to monitor Customer Excellence and operational performance.
· Analyze customer and operational data to identify trends and improvement opportunities.
· Contribute to wider Customer Excellence projects and continuous improvement initiatives.
· Manage priorities, timelines and delivery of CRM projects
· Manage CRM user access throughout the employee lifecycle, including onboarding, role/profile assignment, access requirements, changes and offboarding.
Experience & Requirements:
• 5+ years of relevant experience in Salesforce development and scripting, understanding Sprinklr & Salesforce integrations points, tech stack with a technical background.
• Excellent English language skills are required (verbal & written), Arabic is a plus.
• Experience with A/B testing tools and techniques and Google Analytics.
• Excellent MS Office skills (Excel, PPT, Word, Visio, etc.).
• Experience in CRM automation like Salesforce, Sprinklr and API integration testing.
• Strong analytical skills and Big-data intelligence to build a robust reporting system for big operations.
• Excellent attention to detail with strong organizational skills.
• Experience in Customer Support process optimization and working in accordance with the given performance metrics within the function.
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