Back Office Manager
LocationChennai, Tamil Nadu, India
Typefull-time
SenioritySenior
Experience5+ yrs
DepartmentIndia
Company size75+ people
PostedSep 30, 2026 · 1w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree in Business Administration, Management, or a related field
Minimum 5 years of experience in back office management (Logistics) or a similar role
Strong leadership and team management skills
Excellent communication and interpersonal skills
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and relevant software applications
Strong analytical and problem-solving abilities
Ability to manage multiple tasks and priorities in a fast-paced environment
Experience in process improvement methodologies is a plus
Skills
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Benefits
Pf
Gratuity
Mediclaim
Pli
Back Office Manager
About the role
Job Overview: We are looking for a highly skilled and motivated Back Office Manager to lead our back office operations (Logistics). In this pivotal role, you will be responsible for overseeing the daily functions of our back office team, ensuring efficient processes and high-quality service delivery to our clients. You will manage staff performance, implement operational improvements, and maintain compliance with company policies and client requirements.
Key Responsibilities:
•
Oversee and manage the daily operations of the back office team, ensuring adherence to processes and quality standards.
•
Looking for candidates with strong expertise in Logistics operations, preferably with prior experience in the BPO industry.
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Provide leadership and guidance to back office associates, including training, development, and performance evaluations.
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Develop and implement effective strategies to drive operational efficiency and improve service delivery.
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Manage client relationships and ensure client satisfaction through effective communication and issue resolution.
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Monitor and report on key performance indicators (KPIs) related to back office operations.
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Identify opportunities for process improvement and recommend solutions to enhance overall efficiency.
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Collaborate with other departments to ensure seamless workflow and coordination between teams.
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Ensure compliance with all relevant regulations, policies, and procedures.
Requirements
Qualifications:
•
Bachelor’s degree in Business Administration, Management, or a related field.
•
Minimum 5 years of experience in back office management (Logistics) or a similar role.
•
Strong leadership and team management skills.
•
Excellent communication and interpersonal skills.
•
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and relevant software applications.
•
Strong analytical and problem-solving abilities.
•
Ability to manage multiple tasks and priorities in a fast-paced environment.
•
Experience in process improvement methodologies is a plus.
Benefits
PF, Gratuity, Mediclaim, PLI