Sales & Customer Engagement
• Serve as the first point of contact for inbound inquiries via phone, email, and live chat.
• Qualify customer needs and recommend tailored solutions that align with their technical
• Build accurate, application-specific quotes and follow up to drive conversions.
• Support OEMs and distribution partners with quoting and technical guidance.
Technical Troubleshooting
• Troubleshoot flow instability, pressure regulation challenges, mechanical operations, and
chemical incompatibilities.
• Remotely diagnose and resolve complex communication errors by investigating hardware
issues (including wiring, power, and signal integrity) and software-based networking problems.
• Provide clear, professional communication through email, phone, and internal systems.
• Assist customers with order-related issues and escalate complex cases to the Admin
• Accurately enter and manage sales and service orders to ensure smooth processing and
• Maintain CRM records to support clear communication, order tracking, and customer
• Collaborate with internal teams to ensure customer requirements are captured and
• Work closely with engineering, production, and marketing teams to ensure customer
satisfaction and product alignment.
• Contribute to product documentation and marketing content to enhance customer