Command Center Specialist
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Before you apply
LocationOrtigas Center, Metro Manila, Philippines
Work modeon-site
Typefull-time
SeniorityEntry
Company size501–1,000 people
PostedDec 27, 2023 · 2y ago
Verified live3d ago
May no longer be actively hiring
Posted by the company on Dec 27, 202391% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
Strong analytical and planning skills
Good communication and presentation skills
Excellent problem-solving skills
BS IT graduate or any IT-related course
Must possess above average customer service skills
Must have excellent attention to detail and accuracy
Willing to be deploy in Ortigas (Onsite)
Responsibilities
• Escalates alarms based on the agreed escalation matrix upon detection of an event in Tier 1, 2 and 3 systems and customer facing applications
• Monitors and reports availability and performance of Tier 1, 2 and 3 systems on a daily, weekly and monthly basis
• Opens an incident record (ticket) when an event trend is visible which may lead to a potential issue
• Enrolls and integrates new systems, applications or business processes going to production into existing monitoring tools and adds them to the current monitoring scope
• Other technologies related to building the services may also be assigned
Requirements
•
Strong analytical and planning skills;
•
Good communication and presentation skills;
•
Excellent problem-solving skills;
•
BS IT graduate or any IT-related course;
•
Must possess above average customer service skills;
•
Must have excellent attention to detail and accuracy;
•
Willing to be deploy in Ortigas (Onsite)
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