Inspects residences, common areas, and assigned facilities to ensure compliance with Resort housekeeping standards. Ensures all arrival, occupied, departure, and vacant residences are cleaned, inspected, and prepared according to established standards. Maintains a high level of product knowledge and remains informed of Resort events and operational updates. Delivers exceptional service by anticipating resident and guest needs and resolving concerns promptly. Coordinates housekeeping activities with Front Office, Engineering, Security, Residences Operations, and other departments to ensure seamless service delivery. Monitors and follows up on maintenance issues, ensuring defects are reported and resolved promptly. Ensures all housekeeping equipment and chemicals are used safely and in accordance with MSDS procedures. Maintains housekeeping pantries, storage rooms, linen rooms, and service areas in a clean and organized condition. Assists with departmental administration, including daily reports, inspections, and documentation. Oversees linen, guest supplies, amenities, cleaning equipment, and inventory control within the Residences. Ensures all resident requests and work orders are completed within established service standards. Handles “Do Not Disturb” residences according to Resort policy while respecting resident privacy. Conducts quality inspections using the Resort’s housekeeping benchmark standards and ensures all essential requirements are met. Ensures residences undergoing preventive maintenance or renovation are properly prepared before Engineering or contractors commence work. Prepares weekly staff rosters and ensures appropriate staffing levels to meet operational requirements. Conducts effective shift briefings and ensures complete handovers between shifts. Monitors outstanding tasks and ensures appropriate follow-up until completion. Updates and communicates housekeeping defects, service glitches, and operational issues before the end of each shift. Monitors Out-of-Order (OOO) and Out-of-Service (OOS) residences, ensuring timelines are met and management is informed of any delays. Ensures all arrival residences are inspected and released on time in accordance with Resort check-in standards. Assists with onboarding, training, coaching, and performance monitoring of new Residence Attendants, ensuring they are fully competent within the probationary period. Supports inventory counts, deep cleaning schedules, preventive maintenance programs, and annual housekeeping projects. Ensures confidentiality, security, and proper handling of residents’ personal belongings at all times. Promotes a culture of continuous improvement, quality assurance, and luxury service excellence.