Responsibilities
• Assists in establishing and enforcing the utilization of appropriate TTM processes, including reporting, risk management, lessons learned, quality control, escalation procedures, and communication strategies, as outlined in the scope of work.
• Handles the transition program encompassing all organizational functions and coordinates both internal and external project activities.
• Collaborates with the comprehensive transition/transformation team throughout the pursuit and phases of the deal.
• Provides management and support to transition managers in executing project activities.
• Ensures alignment and integration of all transition/transformation project plans with the overarching deal project plan and customer transition/transformation plans.
• Provides support to project managers of transition/transformation projects in the development of each project’s scope of work, cost estimates, scheduling, and risk assessment.
• Acts as the primary client liaison during the transition period to facilitate communication with other internal company departments.
• Assists with the development and implementation of best practices, tools, and methodologies for transition and transformation.
• Solves difficult and complex problems with a fresh perspective, demonstrating good judgment in selecting creative solutions and managing projects independently.
• Leads moderate to high complexity projects, delivering professionally written reports, and supports the realization of operational and strategic plans.