-Degree or diploma in Biomedical, Electronics, Medical Technology, or a related technical field.
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1–3 years of field service experience, preferably within the Medical Devices, Diagnostic Equipment, or Healthcare Technology sectors.
-Proven hands-on expertise in installation, troubleshooting, repair, and preventive maintenance of electromechanical or digital medical devices.
-Prior experience working with Smith+Nephew capital equipment or equivalent serviceable devices from leading OEMs is highly desirable.
-Familiarity with regulatory and compliance standards (e.g., ISO 13485, EU MDR) in the servicing of medical devices.
-Demonstrated ability to support service sales, promote contracts, and highlight value-added services during field visits.
-Proficient in using CRM, or other field service management systems.
-Strong verbal and written communication skills in English.
-Skilled in building trust-based relationships with customers, distributors, and internal cross-functional teams.
-Ability to work independently, prioritize tasks, and operate effectively in a matrixed organization.
-Capable of providing basic technical training to end-users or biomedical engineers on-site.
-High attention to detail in documenting maintenance, complaint handling, and service visit reports.
-Experience using remote support tools, diagnostic platforms, or mobile service applications is a plus.
Ability to prepare clear, concise presentations and reports for management meetings and business reviews, effectively communicating technical issues and service performance
Valid driver’s license and willingness to travel up to 50% domestically and occasionally regionally.
Certifications in Six Sigma are advantageous.
Travel: 30% regional/market travels.
Physical Demands: Regular lifting, travel, and on-site work in hospital environments may be required.