At a glanceSummarised by Seekless from the posting.
Must have6
1+ years of experience in Collections
Fluent in English (at least C1 level)
Proficiency with Microsoft Office and Google Workspace
Strong negotiation skills
Attention to detail
Ability to handle challenging customers
Nice to have2
Knowledge of additional language French/Arabic
Knowledge of state and federal collection laws
Eligibility1
High-speed internet connection, personal computer, and headset
Skills
Microsoft Office
Google Workspace
Benefits
Performance bonuses
About the role
Position: Collections Agent
Location: Remote
About the company
At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership and financing options to make e-mobility accessible and empower our customers to succeed. As we continue to expand, we’re seeking a Collections Specialist to join our remote team and support our growth.
Responsibilities:
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Monitor and track overdue accounts, using established protocols to secure timely payments.
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Maintain accurate and up-to-date records of delinquent accounts, incl. payment arrangements, communications and invoices.
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Provide exceptional customer service to balance high customer satisfaction with effective collections efforts.
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Collaborate with other departments to resolve customer issues and disputes efficiently.
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Prepare and provide regular reports on debt collection activities and progress.
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Adhere to all state and federal collection laws and regulations, ensuring compliance in all activities.
Requirements
Requirements:
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1+ years of experience in Collections
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Fluent in English (at least C1 level), knowledge of additional language French/Arabic.
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Proficiency with Microsoft Office and Google Workspace
•
Strong negotiation skills, attention to detail, and the ability to handle challenging customers.
•
High-speed internet connection, personal computer, and headset.
•
Knowledge of state and federal collection laws (preferred).
Working Hours:
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40 hours a week with 8-9 hour shifts, scheduled within the 9:00 AM to 8:00 PM EST time frame.
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Shift assignments may vary, with start times adjusted to ensure coverage throughout the operating hours.
Benefits
Benefits:
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Competitive salary with performance bonuses.
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Friendly and supportive team.
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Opportunity to work and grow professionally at an international level.
Ready to take the wheel of your career? Join us at Whizz and pedal towards success! Apply today!