· Monitors performance of all coding staff using key metrics including, but not limited to daily coding volume, assignments worked, client project deadlines and coding accuracy performance to achieve and maintain a 95% coding quality accuracy rate.
· Escalate Production and QA concerns or roadblocks to the Manager for involvement as needed. Work closely with the Training teams members to communicate progress across the Team to the Manager.
· Reviews both production and quality accuracy reporting and/or system reports on progress for all assigned projects and share feedback
· Motivates team members through effective training and coaching to improve quality and professionalism on work assignments. Conducts monthly team meetings and annual performance evaluations with team members.
· Monitors and maintains team attendance records and time sheet for coders.
· Completes any special projects, such as full coding audit, and other duties as assigned in a timely manner.
· Mentors staff to maximize performance and potential.
· Assist in maintaining and monitoring team member job satisfaction and morale.
· Demonstrated domain expertise in quality process related to meeting production schedules and the coding of medical diagnoses and treatment practices
· Deep understanding of both the production and quality assurance coding process and guidelines.