• Coordinates physician office operations in conjunction with the physicians and practice management administrator, hires, supervises and evaluates staff per policy.
• Orients and trains new staff.
• Maintains all personnel records for the facility in cooperation with Human Resources.
• Prepares work schedules and ensures adequate staff coverage, monitors time off requests and resolves workload distribution issues.
• Totals all employee hours for submission to Human Resources, in a timely and accurate manner.
• Facilitates communications to address operational issues on a timely basis.
• Conducts regular periodic staff meetings to inform staff of changes in policies, discuss areas of concern, and to provide necessary in-service training.
• Records results of meetings.
• Identifies areas of conflict to physicians and/or Administrator and suggests resolutions.
• Implements and monitors compliance with office policies and procedures.
• Ensures OSHA and/or CLIA environmental control plan is maintained in the office, trains employees on the standards.
• Ensures all equipment is maintained per appropriate regulations.
• Assesses outside service and equipment needs with involved staff and physician; makes recommendations to Administrator.
• Responsible for ensuring all necessary office and medical supplies are maintained at a level adequate for efficient operations.
• Maintains inventory maintenance procedures and ensures orders are prepared as appropriate.
• Reviews monthly supply expenditures against budget and reports to Administrator.
• In cooperation with the Administrator, implements financial policies and monitors cash collections to ensure adherence to policy.
• Maintains strict cash control.
• Regularly reviews Explanation of Benefits (EOB) comparing billed charges to reimbursement to monitor pricing/coding activity.
• Ensures patient’s insurance benefits are verified to determine of coverage meets the standards as stated in the organization policy.
• Establishes payment arrangement procedures, per facility policy, when required by patient financial circumstances.
• Other duties as assigned