• Manages day to day PPTC calls. Facilitates the coordination of patient’s Placement and Transfer with physicians, staff RNs, and other departments while meeting state and federal regulations (COBRA/EMTALA).
• Assures PPTC calls will be processed in accordance with the standards and protocols. Identifies and reports quality issues to support Medical Staff QA.
• Matches patient needs and system resources to optimize the value of the service for patients, referral sources, and for MHS System facilities.
• Provides follow-up calls and communications with both internal and external customers to ensure stakeholder’s needs are met.
• Assures compliance with departmental standards related to PPTC workflows; receipt, tracking, documentation, format and meeting timelines.
• Report trends in PPTC workflows to management team and identifies opportunities for improved performance and presents to management team.
• Uses problem-solving skills to determine the best course of action, which will be satisfactory to the patient, the MD, and the hospital.
• Exemplifies highest level of customer service skills and etiquette with internal and external customers, striving to be friendly and helpful on each call and to answer calls according to PPTC defined times