At a glanceSummarised by Seekless from the posting.
Must have3
At least one (1) year of relevant Team Leader experience managing at least 10+ teammates
Working in a customer support role within an outsourcing or similar company
Managed customer facing metrics (CSAT/NPS/QA)
Nice to have1
Previous experience working on the phone, email and live chat customer support roles
Eligibility1
Willing to work different shifts
About the company
It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there. If that’s something you want to be apart of, apply today!
It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there. If that’s something you want to be apart of, apply today!
Responsibilities
Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department
Requirements
We need someone who has the skills to call themselves a Leader. Someone with at least one (1) year of relevant Team Leader experience managing at least 10 + teammates while working in a customer support role within an outsourcing or similar company. If you have managed customer facing matrices (CSAT/NPS/QA) and willing to work different shifts - then we definitely want to talk to you
Nice to have
If you have previous experience working on the phone, email and live chat customer support roles, then that’s a plus in your favor.
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!