Process and Operational Excellence Delivery Manager
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Before you apply
Location2 Locations
Typefull-time
SenioritySenior
Experience5+ yrs
Company size10,000+ people
PostedSep 21, 2026 · 1mo ago
Verified live4d ago
At a glanceSummarised by Seekless from the posting.
Lead the overall deployment of a Lean Transformation
Guide the current state and future state, implementation plan
Develop and nurture strong partnerships with Business Unit leaders
Use a standard set of Lean/Problem Solving tools and analyses
Deliver performance objectives as stated in charter
Be accountable for the consistent and successful delivery of agreed standards of Lean
Guide training and problem solving workshops with senior managers & teams
Coach senior leaders to be effective in their roles as sponsors
Work with leaders and managers to provide continuous improvement updates
Coach managers and teams on tools and techniques
Drive the consistent use of Lean standards in the delivery of Value Stream or Function
Coach & mentor AMS staff on LEAN practice and tactics
Attention to detail and pride in delivering high quality outputs
Self-driven, autonomous with strong results orientation
Excellent communication skills (both written and verbal)
Strong organisational skills
Ability to effectively interpret data and measure performance
Ability to handle changing priorities and use good judgement when working in challenging situations
Ability to multitask whilst maintaining focus
Hands on application of core AMS (Lean) tools and methodology, including process mapping, data collection and analysis, root cause problem solving and performance management frameworks
Demonstrate proficiency in project and program management
5+ Years as a lean practitioner with demonstrated success in supporting change
Financial Services and an understanding of Operational Management Practices
Development & Implementation of Lean / Continuous improvement initiatives
Demonstrated experience as a qualified Lean / Process Improvement leader, preferably within an Insurance or Financial Services environment
Degree preferred
Relevant business improvement qualifications; e.g. LSS Black Belt, Lean Competency System
Project or Programme Management qualifications; Prince2, Scrum Master, Agile PM
About the company
With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.
Key Tasks and Responsibilities
· Lead the overall deployment of a Lean Transformation with specific responsibility of initiatives and continuous improvement practices and routines. · Guide the current state and future state, implementation plan, along with impact and value of changes (in strong cooperation with business unit experts). · Develop and nurture strong partnerships with Business Unit (BU) leaders to understand specific business issues and priorities to effectively integrate continuous improvement into their organization. · Use a standard set of Lean/Problem Solving tools and analyses to develop insight, solutions and drive the consistent use of Lean standards in the delivery of Value Stream or Function . · Deliver performance objectives as stated in charter (Evaluation of meeting delivery and performance outcomes). · Be accountable for the consistent and successful delivery of agreed standards of Lean in initiative. · Guide training and problem solving workshops with senior managers & teams. · Coach senior leaders to be effective in their roles as sponsors; and coach leaders at all levels on their role to support and sustain continuous improvement in their area including their own management practices and routines. · Work with leaders and managers to provide continuous improvement updates and report outs to Senior Leadership. · Coach managers and teams on the tools and techniques they will need to successfully identify, prioritize and capture tangible benefits. · Drive the consistent use of Lean standards in the delivery of Value Stream or Function. · Coach & mentor AMS staff on LEAN practice and tactics, and guide the evolution of AMS playbook.
Role Requirements & Skills
Skills / Competencies • Attention to detail and pride in delivering high quality outputs. • Self-driven, autonomous with strong results orientation. • Excellent communication skills (both written and verbal), as well as attention to detail while developing and presenting to senior leaders of the company. • Strong organisational skills. • Ability to effectively interpret data and measure performance. • Ability to handle changing priorities and use good judgement when working in challenging situations. • Ability to multitask whilst maintaining focus. • Hands on application of core AMS (Lean) tools and methodology, including process mapping, data collection and analysis, root cause problem solving and performance management frameworks. • Demonstrate proficiency in project and program management
Qualifications • Academic qualifications; Degree preferred • Relevant business improvement qualifications; e.g. LSS Black Belt, Lean Competency System. • Project or Programme Management qualifications; Prince2, Scrum Master, Agile PM.
Experience • 5+ Years as a lean practitioner with demonstrated success in supporting change. • Financial Services and an understanding of Operational Management Practices. • Development & Implementation of Lean / Continuous improvement initiatives. • Demonstrated experience as a qualified Lean / Process Improvement leader, preferably within an Insurance or Financial Services environment
Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.
14101 Arch Europe Insurance Services Ltd
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