Train and Develop the Team
• Provide orientation and ongoing education for new and tenured collection staff.
• Conduct classroom, hands-on, onsite, and virtual training.
• Maintain expertise in plasma collection processes and procedures and serve as a technical resource for staff.
• Coach employees to strengthen technical, procedural, and customer service skills.
Evaluate Competency and Support Performance
• Assess employee performance and competency against established standards, SOPs, and regulatory requirements.
• Identify individual training needs and partner with leadership to address performance concerns.
Support Training and Process Changes
• Participate in the development and implementation of retraining plans, training methods, and training materials.
• Support training related to new equipment, collection processes, pilot programs, donor eligibility criteria, and other operational changes.
• Conduct retraining when performance gaps or process changes require additional education.
Manage Training Programs and Records
• Schedule, prepare, register, conduct, and track onsite and virtual training activities.
• Assist with local training needs assessments and analysis. • Help plan and evaluate training resources, supplies, training space, and distance-learning needs.
Champion Quality, Safety, and Compliance
• Ensure training and collection activities comply with applicable regulations, internal SOPs, and established policies and procedures.
• Reinforce a culture of quality, safety, compliance, and accountability.
• Provide backup support for screening and phlebotomy procedures as needed while coaching and monitoring staff for compliance.