Customer Engineering – Embedded Software Boot and Stability Engineer
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Before you apply
LocationTaipei, Taipei City, Taiwan
Work modeon-site
Typefull-time
SenioritySenior
Experience2+ yrs
DepartmentSoftware Applications Engineering
Company size10,000+ people
First seenOct 30, 2026 · 4d ago
Verified live18h ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 6+ years of relevant experience OR Master's degree and 4+ years of relevant experience
Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Applications Engineering, Software Development experience, or related work experience OR Master's degree and 1+ year of experience OR PhD
1+ year of any combination of academic and/or work experience with Programming Language such as C, C++, Java, Python, etc.
1+ year of any combination of academic and/or work experience with debugging techniques
Strong experience with embedded systems and system-level debugging
Solid understanding of OS internals (Windows and/or Linux kernel)
Hands-on experience with Windows kernel-mode drivers (KMDF) and/or Linux device drivers
Hands-on experience with BSP components: boot flow, ACPI, UEFI, device tree
Proficiency in C/C++
Experience using WinDbg, crash dump analysis
Experience using JTAG / hardware debug tools
Strong knowledge of ARM architectures (ARMv8/ARM64)
Excellent problem-solving, analytical, and root-cause analysis skills
Strong communication skills and customer-focused attitude
Proven ability to integrate AI coding assistants (e.g., Claude Code, ChatGPT, Codex) with appropriate model selection into daily development and debugging workflows
Demonstrated track record of developing custom skills, MCP integrations, and automation scripts that significantly reduce team Time-to-Triage
Experience supporting IHVs / OEMs / ODMs in a customer engineering role
Exposure to both Windows and Linux on embedded platforms
Experience debugging power management (sleep states, rail voting, resume failures)
Experience debugging multi-core and multi-processor systems
Familiarity with embedded firmware interactions (PMIC, bootloaders, FW services)
Experience coordinating cross-team debugging efforts under tight schedules
Ability to mentor junior engineers on stability and debug practices
Skills
C
C++
Java
Python
Windows kernel
Linux kernel
KMDF
Linux device drivers
UEFI
ACPI
WinDbg
JTAG
Trace32
ARMv8
ARM64
Claude Code
ChatGPT
Codex
MCP
Benefits
Disability accommodation
Company:
Qualcomm Communication Technologies Ltd.
Job Area:
About the role
Engineering Group, Engineering Group > Software Applications Engineering
General Summary:
This position is within Qualcomm’s Customer Engineering (CE) organization and focuses on system stability, issue triage, and customer escalation support across embedded platforms. The role works closely with customers, internal development teams, and cross‑functional stakeholders to identify, debug, and resolve complex system-level software issues on Qualcomm SoCs from early bring‑up through commercialization.
The ideal candidate is a hands-on stability engineer with deep knowledge of Windows and/or Linux kernel, device drivers, BSP, and SoC architecture, strong debugging skills, and a customer‑first mindset. This role plays a critical part in improving platform stability, meeting product quality metrics, and enabling customer success.
Key Responsibilities
•
Act as a primary technical escalation and triage point for customer‑reported system and stability issues
•
Debug complex system‑level issues across boot, kernel, drivers, power, memory, and interconnects
•
Perform root cause analysis using logs, dumps, tracing, and hardware debug tools (e.g., WinDbg, JTAG)
•
Collaborate closely with customer engineering, platform, FW, and HW teams to drive issues to resolution
•
Analyze issues related to:
•
OS crashes, hangs, watchdog resets
•
Memory leaks, heap/stack corruption, resource exhaustion
•
Power management, suspend/resume, performance regressions
•
Driver integration and BSP mismatches
•
Reproduce customer issues in lab environments and validate fixes
•
Track issues across lifecycle and drive closure with ownership and clear communication
•
Provide technical status updates to customers and internal management
•
Contribute to stability improvements, debug guidelines, and best practices
•
Support customer on‑site or remote debug activities when required
Required Qualifications
•
Bachelor’s degree in Engineering, Computer Science, or related field and 6+ years of relevant experience
OR
•
Master’s degree and 4+ years of relevant experience
Required Technical Skills
•
Strong experience with embedded systems and system‑level debugging
•
Solid understanding of OS internals (Windows and/or Linux kernel)
•
Hands‑on experience with:
•
Windows kernel‑mode drivers (KMDF) and/or Linux device drivers
•
BSP components: boot flow, ACPI, UEFI, device tree
•
Proficiency in C/C++, with debugging‑centric development experience
•
Experience using debug tools:
•
WinDbg, crash dump analysis
•
JTAG / hardware debug tools (Trace32 is a plus)
•
Strong knowledge of ARM architectures (ARMv8/ARM64)
•
Excellent problem‑solving, analytical, and root‑cause analysis skills
•
Strong communication skills and customer‑focused attitude
Preferred Qualifications
•
Proven ability to integrate AI coding assistants (e.g., Claude Code, ChatGPT, Codex) with appropriate model selection (Opus, Sonnet, Haiku) into daily development and debugging workflows.
•
Demonstrated track record of developing custom skills, MCP integrations, and automation scripts that significantly reduce team Time-to-Triage (TTT).
•
Experience supporting IHVs / OEMs / ODMs in a customer engineering role
•
Exposure to both Windows and Linux on embedded platforms
•
Experience debugging:
•
Power management (sleep states, rail voting, resume failures)
•
Multi‑core and multi‑processor systems
•
Familiarity with embedded firmware interactions (PMIC, bootloaders, FW services)
•
Experience coordinating cross‑team debugging efforts under tight schedules
•
Ability to mentor junior engineers on stability and debug practices
Minimum Qualifications:
• Bachelor’s degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Applications Engineering, Software Development experience, or related work experience.
OR
Master’s degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Applications Engineering, Software Development experience, or related work experience.
OR
PhD in Engineering, Information Systems, Computer Science, or related field.
• 1+ year of any combination of academic and/or work experience with Programming Language such as C, C++, Java, Python, etc.
• 1+ year of any combination of academic and/or work experience with debugging techniques.
Legal
Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail [email protected] or call Qualcomm’s toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).
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