Service Supervisor
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Before you apply
LocationOrlando, FL, United States
Work modeon-site
Typefull-time
SeniorityMid
Company size10,000+ people
First seenOct 18, 2026 · 2w ago
Verified live2d ago
Position Overview
The Customer Service Supervisor is responsible for supervising the service department employees and processes at assigned branch locations. This includes responsibility for executing standard processes to provide seamless customer experience through the service coordination function as well as the responsibility for exercising independent judgment in the direct supervision of Service Technicians and/or Customer Service Representatives. The Service Supervisor is responsible for influencing customer satisfaction with service by continuously improving branch efforts of service lead-time, first time completion rate, average days to complete service, and service CES metrics. The Service Supervisor is the primary expert used in resolving escalated field service concerns and in proactive education and training for both customers and the internal team members. The person in this role has heavy contact with customers, contractors, installers, vendors, sales reps, and all other internal departments in the coordination of service activities. The Service Supervisor is responsible for assisting in the identification, development, and implementation of programs, policies, and procedures that support total customer satisfaction, company profitability, and market share growth.
About Pella Corporation
As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 20 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by Newsweek, Forbes and Glassdoor, having most recently been named to America’s Greatest Workplaces for Diversity by Newsweek in 2024, as well as Forbes’ 2024 Best Employers for Women and Best-In-State Employer in Iowa. We have also received numerous accolades for innovation and design, including Fast Company’s Best Workplaces for Innovators in 2024 and Most Innovative Manufacturers for 2022 and 2023.
At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. And we empower you to do the work you’re most proud of — that’s why we offer individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development.
With talent just like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion?