We are in search of talented with an energetic personality, yet elegant that fulfill the requirements for a Spa and Therapy Manager to work with our Spa team at the finest 5-star luxury resort in Bali.
Responsibilities
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Manage and oversee the daily operations of the spa, including staff scheduling, inventory management, and customer service.
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Develop and implement strategies to attract and retain guests, including creating and promoting spa packages and special offers.
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Ensure that all spa treatments and services are delivered to the highest standards of quality and professionalism.
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Monitor and evaluate guest feedback to continuously improve the spa experience.
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Train and motivate spa staff, providing coaching and guidance as needed.
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Collaborate with other departments within the resort to ensure a seamless guest experience.
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Manage the spa budget, including analyzing financial reports and making adjustments as necessary.
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Stay up to date with industry trends and best practices, and implement new ideas and concepts as appropriate.
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Handle any guest complaints or issues in a timely and satisfactory manner.
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Ensure compliance with all health and safety regulations.
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Contribute to the development and implementation of the resort’s sustainability initiatives.
Requirements
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Having minimum 5 year experience in managerial position from 4 or 5 stars Hotel
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Proven experience as a Spa Manager or similar role.
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Excellent leadership and management skills.
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Strong customer service orientation.
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Ability to multitask and work in a fast-paced environment.
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Excellent communication and interpersonal skills.
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Knowledge of spa treatments and products.
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Fluency in English, both written and spoken.
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Experience in a luxury hotel or resort is preferred.
Nice to have
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Certified as a Spa Therapist with spa certification and other wellness related certification is advantage
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Hands on experience in massage techniques, manicures, pedicures, waxing and face/body therapies