Essential Duties and Responsibilities
• Coordinate day-to-day HR operations for European business units and international EOR and contingent worker populations in line with approved processes and local requirements.
• Serve as an operational contact for employees, managers, EOR providers, contingent worker vendors, and internal partners; respond to routine inquiries and escalate complex or high-risk matters.
• Support onboarding, employee changes, leave coordination, and offboarding; ensure documentation, approvals, system updates, and notifications are completed accurately and on time.
• Prepare, review, route, and maintain employment contracts, amendments, employee letters, and related HR documentation using approved templates and guidance.
• Coordinate EOR employee administration including onboarding, benefits, payroll inputs, contractual documentation, and issue resolution with local providers.
• Support employee relations by gathering facts, maintaining case documentation, communicating approved guidance, and escalating complex disciplinary, compliance, or policy issues.
• Coordinate immigration and work-authorization activities; collect and track documents and liaise with employees, vendors, and internal stakeholders.
• Assist payroll and benefits administration by validating employee data, coordinating changes with paymasters and vendors, supporting enrollment, and resolving discrepancies.
• Maintain timely and accurate employee records, case notes, personnel files, compliance documentation, and HRIS data; audit system changes and profiles before payroll processing.
• Monitor and resolve Recruiting and HR tickets and cases for supported business units within service expectations.
• Research regulatory developments, local employment practices, labor market information, and HR requirements; summarize findings and support implementation of approved policy/process updates.
• Collaborate with Payroll, Benefits, Recruiting, IT, Legal, Compliance, HR Integration, and other teams to coordinate lifecycle activities and resolve operational issues.
• Prepare recurring and ad hoc reports, project updates, employee data summaries, and compliance documentation for HR leadership.
• Support HR service-delivery and process-improvement initiatives by documenting workflows, identifying recurring issues, participating in testing, and recommending improvements.
• Build and maintain productive relationships with external vendors and internal stakeholders to support consistent service delivery across countries and cultures.
• Protect confidential employee and organizational information and apply appropriate discretion in all HR activities.
• Travel: occasional domestic or international travel up to 5% for meetings, training, employee support, or other business needs.
• Participate in cross-functional projects that impact local and/or international HR processes or employee experience.
• Contribute to HR technology implementations or upgrades, including testing, feedback, and training support for global users.
• Represent HR in international meetings, sharing insights and updates on the global workforce and compliance matters.
• Assist with onboarding and mentoring new HR team members, especially those supporting international teams.
• Complete special projects or assignments as directed by senior leadership or to meet department objectives.