Client Resource Coordinator 4
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Before you apply
LocationApodaca-Nuevo Leon-Mexico
Typefull-time
SeniorityMid
Company size10,000+ people
PostedOct 28, 2026 · 1w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
High school diploma or equivalent
Ability to perform work independently and demonstrate solid organizational and attention to detail skills
Strong interpersonal skills to effectively communicate with both internal and external clients
Ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence
Able to prioritize work activities based on financial impact to desired business goals
Able to influence diverse teams to accomplish tasks/goals
Associates degree
Experience in HVAC
Experience and/or basic project accounting or costing principles
Benefits
Health insurance
Professional development
Inclusive workplace
About the company
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
How you will do it
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Receives customer requests for unscheduled or scheduled service.
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Coordinates labor scheduling to align technicians to the appropriate customer and service needs.
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Communicates the action plan and services to be provided directly to the customer.
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Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
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Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
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Debrief activities daily.
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Ensures Technicians are provided with daily schedules. Maintains consistent communication with assigned Technicians.
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Follows up on activities to ensure completion in an established timeframe.
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Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
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Scheduled Service Visits – on time.
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Parts ordering/PO creation support.
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Start-up support.
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Customer PO confirmation.
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WIP Management.
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Reconcile exceptions (SIR and AP).
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Attend weekly planning/scheduling meetings.
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Assist with monitoring of time and expense reporting submission.
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Review and correct unassociated time for timesheets for technicians.
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Other duties and administrative activities as assigned.
What we look for
Required
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High school diploma or equivalent required.
•
Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
•
Must have strong interpersonal skills to effectively communicate with both internal and external clients.
•
Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
•
Able to prioritize work activities based on financial impact to desired business goals.
•
Able to influence diverse teams to accomplish tasks/goals.
Preferred
•
Associates degree preferred
•
Experience in HVAC
•
Experience and/or basic project accounting or costing principals is desired
What do we offer?
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Comprehensive benefits package.
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Opportunities for professional growth and development.
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Supportive and inclusive work environment.
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Commitment to work-life balance and employee well-being.
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Engagement in meaningful projects that make a difference.
Legal
Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non-discrimination.