Network Operations Analyst II
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Before you apply
LocationRemote US
Work moderemote · United States
Typefull-time
SeniorityMid
Experience3+ yrs
DepartmentSupport, Customer Support
Company size501–1,000 people
PostedOct 13, 2026 · 3w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree in Information Technology, Computer Science, Network Engineering, or equivalent experience
3+ years of experience supporting enterprise network environments
Strong understanding of TCP/IP
Strong understanding of Routing and switching
Strong understanding of DNS and DHCP
Strong understanding of VPN technologies
Strong understanding of Network monitoring tools
Strong understanding of Firewall concepts
Experience troubleshooting and resolving network-related incidents
Strong analytical and problem-solving skills
Ability to manage multiple priorities in a fast-paced operational environment
Excellent communication and customer service skills
Experience supporting Fortinet
Experience supporting Cisco Meraki
Experience supporting Palo Alto
Experience supporting Creadlepoint
Experience supporting AWS networking environments
Experience working in an ITIL-based support organization
Understanding of PCI-DSS or related compliance frameworks
Experience with cloud networking and infrastructure
Network certifications such as CCNA, Network+, JNCIA, Palo Alto Networks certifications, Meraki certifications
Skills
TCP/IP
Routing and switching
DNS
DHCP
VPN technologies
Network monitoring tools
Firewall concepts
Fortinet
Cisco Meraki
Palo Alto
Creadlepoint
AWS networking
ITIL
PCI-DSS
cloud networking
automation
Help Keep the Networks That Power Convenience Running
At PDI Technologies, we sit at the intersection of productivity and sales growth, delivering solutions that serve as the backbone of the convenience retail and petroleum wholesale ecosystem. By connecting convenience across the globe, we help our customers operate more efficiently, make better decisions, and serve their customers faster.
About the role
We’re looking for a Network Operations Analyst II to join our Network Operations team. This role is ideal for a networking professional who enjoys troubleshooting complex issues, identifying root causes, improving operational processes, and helping ensure critical customer environments remain secure, stable, and available.
You’ll work closely with Infrastructure Engineers, Solutions Engineers, Project Managers, and Operations teams to support customer environments, respond to incidents, and improve network performance.
What You’ll Do
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Monitor, analyze, and support enterprise network environments to ensure optimal performance and availability.
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Investigate network incidents, outages, and performance degradation issues.
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Lead root cause analysis and drive corrective and preventive actions to reduce repeat incidents.
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Serve as an escalation point for complex technical issues and collaborate with engineering teams to resolve them.
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Work directly with customers and internal stakeholders to troubleshoot connectivity and service issues.
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Support LAN, WAN, VPN, cloud, wireless, and security technologies.
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Participate in customer implementations, migrations, and infrastructure improvement projects.
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Support the transition of new products and network solutions from Engineering to Operations.
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Maintain accurate documentation, knowledge articles, and operational procedures.
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Manage incident, problem, and change activities using ITSM and ITIL-based processes.
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Identify opportunities for automation, operational efficiency, and continuous improvement.
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Participate in an on-call rotation as needed.
What We’re Looking For
Required
•
Bachelor’s degree in Information Technology, Computer Science, Network Engineering, or equivalent experience.
•
3+ years of experience supporting enterprise network environments.
•
Strong understanding of:
•
TCP/IP
•
Routing and switching
•
DNS and DHCP
•
VPN technologies
•
Network monitoring tools
•
Firewall concepts
•
Experience troubleshooting and resolving network-related incidents.
•
Strong analytical and problem-solving skills.
•
Ability to manage multiple priorities in a fast-paced operational environment.
•
Excellent communication and customer service skills.
Nice to have
Nice to Have
•
Experience supporting:
•
Fortinet
•
Cisco Meraki
•
Palo Alto
•
Creadlepoint
•
AWS networking environments
•
Experience working in an ITIL-based support organization.
•
Understanding of PCI-DSS or related compliance frameworks.
•
Experience with cloud networking and infrastructure.
•
Network certifications such as:
•
CCNA
•
Network+
•
JNCIA
•
Palo Alto Networks certifications
•
Meraki certifications
How You’ll Succeed
People who thrive on our team show:
•
Decision Quality – makes sound decisions and knows when to escalate.
•
Ensures Accountability – takes ownership and follows through on commitments.
•
Manages Complexity – quickly identifies root causes and solves challenging technical issues.
•
Plans and Aligns – prioritizes effectively and works proactively.
•
Tech Savvy – embraces emerging technologies, automation, and AI-enabled tools.
•
Drives Results – consistently delivers high-quality outcomes.
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Optimizes Work Processes – seeks continuous improvement opportunities.
•
Cultivates Innovation – looks for new and better ways to solve problems.
Why Join PDI?
You’ll have the opportunity to work on the infrastructure that supports thousands of customer locations around the world. You’ll collaborate with experienced engineers, gain exposure to cloud and security technologies, and be part of a team focused on reliability, innovation, and operational excellence while supporting PDI’s mission of “Connecting Convenience.”
Ready to help power convenience around the world? Apply today.
Legal
PDI Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.
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