Director, Process Innovation
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Before you apply
LocationTaipei, Taiwan
Work modeon-site
Typefull-time
SeniorityDirector
Experience10+ yrs
DepartmentRocket Fulfillment Center (RFC)
Company size10,000+ people
PostedSep 8, 2026 · 1mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree in business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field
10+ years of experience in program management, logistics, operations, supply chain, or transportation or equivalent professional or military experience
Demonstrated experience leading and owning cross-functional programs
Extensive experience owning the design, implementation, and optimization of initiatives
Experience with data mining and data analysis
Confidence operating in a highly ambiguous and iterative business space
High attention to detail including proven ability to manage multiple, competing priorities simultaneously
Willingness to challenge and influence other stakeholders, including the organization leaders
Ability to think strategically and execute methodically, in a fast-paced environment where continuous innovation is desired
Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
Ability to clearly communicate data insights to others
MBA and work experience in dedicated project management
Practical application of program management methodology including PMP/Lean Six Sigma/Kaizen
Advanced knowledge of analytical tools such as SQL, Tableau, MS Excel, or Microsoft Access
Demonstrated experience communicating data insights to others, including use of data visualization tools
Skills
SQL
Tableau
MS Excel
Microsoft Access
data visualization tools
Director, Program Management (Logistics & Operations Excellence)
Company Introduction:
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-trillion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always- on, high-tech, and hyper-connected world.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did we ever live without Coupang?”
Description:
If you are a strategic thinker with a strong background in program management and the ability to drive cross-functional projects, we encourage you to apply. Embrace the opportunity to contribute to our dynamic and fast-paced environment. Apply now to be a part of our future-forward journey.
Coupang is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional projects and programs. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.
Essential Qualifications:
•
Bachelor’s degree in business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field.
•
10+ years of experience in program management, logistics, operations, supply chain, or transportation or equivalent professional or military experience.
•
Demonstrated experience leading and owning cross-functional programs.
•
Extensive experience owning the design, implementation, and optimization of initiatives.
•
Experience with data mining and data analysis.
•
Confidence operating in a highly ambiguous and iterative business space.
•
High attention to detail including proven ability to manage multiple, competing priorities simultaneously.
•
Willingness to challenge and influence other stakeholders, including the organization leaders.
•
Ability to think strategically and execute methodically, in a fast-paced environment where continuous innovation is desired.
•
Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases.
•
Ability to clearly communicate data insights to others.
Preferred Qualifications:
•
MBA and work experience in dedicated project management.
•
Practical application of program management methodology including PMP/Lean Six Sigma/Kaizen.
•
Advanced knowledge of analytical tools such as SQL, Tableau, MS Excel, or Microsoft Access.
•
Demonstrated experience communicating data insights to others, including use of data visualization tools.
Company Introduction
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Recruitment Process
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Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
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The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
•
Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
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This job posting may be closed prior to the stated end date for application if all openings are filled.
•
Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
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Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
Privacy Notice
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Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/