• Lead initiatives to achieve on-time performance goals set for the base/region.
• Execute daily, weekly, and monthly operational plans and respond to irregular operations as needed.
• Work flexible hours and be available during evenings, weekends, and holidays to handle irregular operations and flight interruptions.
• Coach and develop flight attendants to reach and exceed expected performance levels.
• Conduct fact-finding and investigation meetings. Accountable to timely and accurate grievance processes.
• Hire and terminate Flight Attendants.
• Promotion of safety and compliance with all regulatory and Company requirements.
• Knowledgeable of key base and department metrics and performance indicators and the department’s performance relative to them.
• Conduct delay investigations and collaborate with other departments to improve on-time performance.
• Perform Flight Attendants ramp checks and observation flights as required.
• Communicate customer experience metrics to the Flight Attendants while supporting initiatives to improve them.
• Interpret contract language as it pertains to day-to-day operations.
• Maintain accurate employment files of Flight Attendants.
• Effective communication skills, both verbal and written.
• Serve as company/department representatives and liaisons at the local level with internal and external customers.
• Ensure any direct reports understand and apply our Customer Commitment and customer service standards to their daily responsibilities as appropriate.
• Model Allegiant’s customer service standards in personal actions and when providing leadership direction.
• Other duties as assigned.