YOUR MAIN RESPONSIBILITIES:
· Customer Experience Excellence: Provide exceptional service to customers, ensuring their needs are met and they have a positive shopping experience that reflects Mango’s brand values.
· Sales Contribution: Actively contribute to increasing store sales by engaging with customers, understanding their preferences, and recommending products that meet their needs.
· Cashier Duties: Efficiently handle cashier responsibilities, including processing transactions, managing returns and exchanges, and ensuring accurate cash handling and register balancing.
· Stockroom Support: Assist in stockroom operations, including receiving, organizing, and replenishing merchandise, ensuring inventory accuracy and timely distribution to the sales floor.
· Image and Service Standards Maintenance: Uphold Mango’s image and customer service standards, ensuring the store is well-presented and service delivery is consistent and professional.
· Product Knowledge Utilization: Utilize product knowledge to assist customers effectively, highlighting key features and benefits to drive interest and sales.
· Team Collaboration: Work collaboratively with the store team to support business objectives, sharing insights and feedback to enhance the overall customer experience.