Patient Care Coordinator I
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Before you apply
Salary$25 – $32/hr
LocationAK - Sitka
Work modeon-site
Typefull-time
SeniorityEntry
Experience1+ yrs
Company size1,001–5,000 people
PostedSep 22, 2026 · 1mo ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
Serves as the primary point of contact for patients, providers, and staff via phone, electronic communication, or in person; manages clinic voicemail, text, and fax communications.
Registers and pre-registers patients, ensuring accurate demographic, insurance, and eligibility information in the electronic health record (EHR).
Performs patient check-in and supports self-check-in processes, including confirming arrival, verifying key information, collecting co pays, ensuring required forms are completed, and notifying the clinical team.
Monitors appointment confirmations and follows up with patients regarding unconfirmed appointments.
Schedules, reschedules, and cancels appointments across multiple service lines in accordance with established protocols.
Manages assigned worklists related to scheduling and patient communication; conducts outreach to support care team and clinic priorities.
Communicates clearly and professionally and escalates complex issues as appropriate.
Receives, processes, and routes travel documents and medical records in accordance with policy; collaborates with peers and care teams to support efficient clinic flow and patient experience.
Upholds SEARHC Standards of Service Excellence and maintains patient confidentiality.
Demonstrates understanding of and alignment with the Mission, Core Values, and Vision in daily work.
Participates in departmental improvement initiatives and maintains required competencies.
Supports enrollment in the MySEARHC patient portal.
Performs other duties as assigned.
High school diploma or GED – preferred.
Current Basic Life Support (BLS) certification – preferred.
One (1) year of healthcare, customer service, or administrative experience – preferred.
May require flexible scheduling based on clinic operations.
Benefits
Health insurance
Dental
Vision
Life insurance
Retirement
Paid time off
Paid parental leave
Long term disability
Short term disability
Pay Range:$25.00 - $31.88
$1,000 Sign On Bonus at start and $1,000 Bonus after 12 months for qualified hire!
About the role
The Patient Care Coordination Specialist I serves as the entry-level role within the Patient Care Coordination job family. This position is the primary point of contact for patients and supports access to care through registration, scheduling, demographic and insurance verification, and high-quality customer service. Accuracy, attention to detail, and adherence to established workflows are essential.
About the company
SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.
Benefits
Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.
Key Essential Functions and Accountabilities of the Job
•
Serves as the primary point of contact for patients, providers, and staff via phone, electronic communication, or in person; manages clinic voicemail, text, and fax communications.
•
Registers and pre-registers patients, ensuring accurate demographic, insurance, and eligibility information in the electronic health record (EHR).
•
Performs patient check-in and supports self-check-in processes, including confirming arrival, verifying key information, collecting co pays, ensuring required forms are completed, and notifying the clinical team.
•
Monitors appointment confirmations and follows up with patients regarding unconfirmed appointments.
•
Schedules, reschedules, and cancels appointments across multiple service lines in accordance with established protocols.
•
Manages assigned worklists related to scheduling and patient communication; conducts outreach to support care team and clinic priorities.
•
Communicates clearly and professionally and escalates complex issues as appropriate.
•
Receives, processes, and routes travel documents and medical records in accordance with policy; collaborates with peers and care teams to support efficient clinic flow and patient experience.
•
Upholds SEARHC Standards of Service Excellence and maintains patient confidentiality.
•
Demonstrates understanding of and alignment with the Mission, Core Values, and Vision in daily work.
•
Participates in departmental improvement initiatives and maintains required competencies.
•
Supports enrollment in the MySEARHC patient portal.
•
May require flexible scheduling based on clinic operations
•
Performs other duties as assigned.
Supervisory Responsibilities
•
This position does not require supervisory responsibilities.
Additional Details:
Education, Certifications, and Licenses Required
•
High school diploma or GED – preferred.
•
Current Basic Life Support (BLS) certification – preferred.
Experience Required
•
One (1) year of healthcare, customer service, or administrative experience – preferred.