What You’ll Do:Strategic & Long-Range Leadership
• Own the long-range quality strategy, translating business goals into a multi-year plan for systems, staffing, and capability.
• Architect our Quality Management System — including our path toward ISO 9001 — from the ground up, building processes that are clear and simple, not just audit-ready.
• Own the audit calendar as the QMS matures, treating findings as strategic input, not a checkbox.
• Set and report quality KPIs (defect rates, first-pass yield, complaints, supplier performance); a data point is noise, a trend is a signal.
• Put every requirement, gate, and approval on trial — if no one can name who owns it and why it exists, that’s the signal to cut it, not preserve it.
Ground Truth & Root Cause
• Get out onto the floor, into supplier facilities, and in front of customers regularly — not just working from what’s reported up the chain.
• Personally lead or coach RCCA using practical, lightweight tools (5 Whys, direct observation) instead of heavy formal methodologies when they aren’t warranted.
• Move with urgency: default to “why can’t this be fixed today,” not “when can we fit this in.”
Supply Chain & Supplier Quality
• Build a close partnership with Supply Chain and supplier quality engineers, treating supplier quality as a shared mission.
• Drive supplier qualification, scorecards, and joint problem-solving to resolve issues at the source.
• Serve as the primary quality point of contact for DCMA surveillance, audits, and findings.
Stakeholder Relationships
• Partner especially closely with Engineering and Manufacturing — closing the loop between field/production issues and design decisions, and keeping quality and throughput goals aligned.
• Own key external customer relationships on quality matters, building credibility through transparency and follow-through.
Team & Culture
• Manage, mentor, and develop the quality team with a bias toward action and practical problem-solving.
• Keep the QMS lean — every process should exist because it supports a real decision, not because it looks good on paper.
• Own customer complaints and non-conformances through to true root cause and permanent corrective action.