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Encora
ServiceNow Engineer (Forms & Ansible Integration)
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Location
Kuala Lumpur
Type
full-time
Department
Malaysia Team
Company size
1,001–5,000 people
First seen
1w ago
Last seen
1d ago
Day to Day
Responsibilities
•
Design, develop, and maintain ServiceNow forms, catalogs, and workflows within
ServiceNow
•
Configure and customize modules such as:
•
Incident Management
•
Change Management
•
Service Catalog
•
Build and manage ServiceNow catalog items, record producers, and dynamic forms
•
Develop and maintain workflows using Flow Designer and scripting
•
Integrate ServiceNow with external systems, especially
Ansible Automation Platform
for automated provisioning and remediation
•
Implement REST/SOAP APIs for system integrations
•
Collaborate with DevOps, Cloud, and Platform teams to automate operational processes
•
Troubleshoot issues related to workflows, forms, and integrations
•
Ensure adherence to best practices, governance, and security standards
•
Document technical designs, workflows, and configurations
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