Receptionist
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Before you apply
LocationFort Worth, TX
Work modeon-site
Typefull-time
SeniorityEntry
Company size10,000+ people
PostedOct 28, 2026 · 6d ago
Verified live11h ago
At a glanceSummarised by Seekless from the posting.
Computer literacy
Patient Eligibility and benefits
Using scheduling systems to optimize staffing levels
Handle patient concerns while maintaining rapport
Follow defined workflows consistently
Manage patient needs across scheduling and follow-up
Manage time and tasks efficiently
Handle incoming calls accurately and professionally
Maintain accurate and complete records
Work effectively across teams
Maintain accuracy and completeness across tasks
Manage multiple tasks simultaneously while maintaining accuracy
Become a part of our caring community
About the role
Why this role exists: Our Front Office Healthcare Support team are there to deliver a safe, accurate, and welcoming patient experience from pre-arrival through checkout. The Front Office professional, working onsite and reporting to the Center Administrator, serves as the Patient Access Coordinator, ensuring data quality and revenue integrity while orchestrating the seamless movement of patients through the clinic.
Data Integrity: You verify every patient’s identity and insurance coverage with 100% accuracy to prevent downstream billing errors and denials.
Orchestrator of Flow: You manage the “front door,” signaling patient readiness to the clinical team and maintaining short wait times to ensure high provider throughput.
Customer Experience Champion: You are the first and last point of contact, using empathy and clear communication to drive patient satisfaction and retention.
Financial Steward: You secure the clinic’s financial health by identifying and collecting co-pays and outstanding balances at the point of service.
What You Will Do:
Pre-Visit Preparation: Review the schedule 24–48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps.
Digital-First Intake: Facilitate patient check-in via digital tools, ensuring all demographics, consents, and “Patient-Ready” signals are completed accurately.
Queue & Wait-Time Management: Monitoring the waiting room and EMR task queues; communicate delays transparently to patients and clinical staff. Point-of-Service (POS) Collections: Discussing financial responsibility with patients and processing payments with high integrity and daily drawer reconciliation.
Exit & Outreach: Conducting the “checkout” process, scheduling follow-ups, and managing outbound outreach for no-shows or preventive care appointments.
Use your skills to make an impact
Requirements:
We assess requirements practically. During the application and interview process, we will ask you to demonstrate these.
Knowledge:
•
Computer literacy
•
Patient Eligibility and benefits
•
Using scheduling systems to optimize staffing levels
Skills:
•
Handle patient concerns while maintaining rapport
•
Follow defined workflows consistently
•
Manage patient needs across scheduling and follow-up
•
Manage time and tasks efficiently
•
Handle incoming calls accurately and professionally
•
Maintain accurate and complete records
•
Work effectively across teams
Abilities:
•
Maintain accuracy and completeness across tasks
•
Manage multiple tasks simultaneously while maintaining accuracy