User Support & Service Delivery
· Serve as a primary technology resource for attorneys and staff in the firm’s Northern California offices
· This position is based in Downtown San Francisco and requires regular onsite presence within the firm’s Northern California offices, including Sacramento and Fresno. Occasional travel to other office locations may be required.
· Provide in-person, remote, and phone-based technical support
· Troubleshoot hardware, software, printing, connectivity, and peripheral issues
· Investigate and resolve user issues while maintaining a high level of professionalism and customer service
· Track, document, and follow through on support requests from initial intake through resolution
· Coordinate equipment deployments, replacements, upgrades, and office technology needs
· Support conference room technology and meeting-related technology requirements
Technical Administration & Operations
· Assist with user account administration and support within Microsoft 365 and related platforms
· Support identity and access management processes under established security policies
· Assist with workstation deployment, patching, configuration, and lifecycle management
· Support document management and legal-specific applications utilized by the firm
· Escalate complex technical issues appropriately while maintaining ownership through resolution
Projects & Continuous Improvement
· Participate in firmwide IT projects and technology rollouts
· Assist with office expansions, relocations, and infrastructure improvements
· Contribute to IT documentation, procedures, and operational standards
· Identify opportunities to improve user experience, processes, and service delivery
· Assist with technology testing, implementation, and adoption efforts
· Willingness to take on other projects as assigned
Security & Compliance Support
· Promote technology security best-practices throughout the organization
· Support established security initiatives and operational controls
· Assist with endpoint security, access management, and related technology processes
· Help ensure adherence to firm technology standards and procedures
Successful candidates will:
· Effectively balance independent work with daily collaboration with the national IT team
· Build strong working relationships with attorneys and staff
· Become a trusted technology resource for Southern California offices
· Demonstrate sound judgment and ownership of support issues
· Maintain a proactive approach toward identifying and resolving issues before they become larger problems
· Contribute positively to the continued growth and maturity of the IT department