Absence Management Lead
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Before you apply
LocationBend, OR
Work modeon-site
Typefull-time
SeniorityLead
Experience3–5 yrs
Company size10,000+ people
PostedOct 23, 2026 · 1w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Bachelor’s degree in Human Resources, Business Administration, or a related field
3–5 years of progressive HR experience, with at least 2–5 years dedicated to complex ADA interactive case management and multi-state leave administration
Thorough understanding of federal, state, and local disability and leave laws across multiple jurisdictions (e.g., FMLA, ADA, Workers' Comp, CA CFRA, state PFML mandates)
Strong knowledge of employment-related laws and regulations for all operating states
Demonstrated experience evaluating, adopting, or optimizing HR technology, Absence Management Software (AMS), or automated AI workflows
Proficiency with Google Suite
CPDM, CLMS, SPHR, PHR, SHRM-SCP, or SHRM-CP certification
Multi-location retail or service industry experience
Occasional travel required
Skills
Google Suite
Job Description:
Position Summary
Oversees the company’s ADA interactive process while providing functional guidance to the Leave Administration HR team. Serves as the primary subject matter expert across 550+ retail locations in multiple states, balancing complex, end-to-end case management with strategic technology evaluation—leveraging internal tools, AI solutions, and leave software to scale absence management seamlessly alongside store expansion.
Primary Responsibilities
ADA Interactive Process & Accommodation Management
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Direct and execute the end-to-end interactive process for all employee accommodation requests under the ADA, long-term work restrictions, state/local disability laws, and other accommodation needs across all locations.
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Assess medical certifications, essential job functions, and operational/departmental impacts to determine reasonable, compliant accommodations.
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Partner with Legal, Workers’ Compensation, and Department Managers to mitigate risk and implement job modifications, reassignment protocols, or equipment adjustments without causing undue operational hardship.
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Maintain comprehensive documentation and case tracking to ensure strict compliance and mitigate legal and litigation risks.
Leave Administration Leadership & Operations
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Provide guidance and functional oversight to the Leave Administration team handling routine and complex multi-state leave cases partnering with Workers’ Comp and Legal as needed.
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Track and monitor Key Performance Indicators (KPIs), service level expectations, and quality assurance benchmarks for the internal leave team.
HR Technology Optimization
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Evaluate and implement technology strategies to streamline leave and ADA processes.
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Analyze leave data and operational bottlenecks to build business cases for process improvements.
Minimum Qualifications
Education & Experience
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Bachelor’s degree in Human Resources, Business Administration, or a related field required.
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CPDM (Certified Manager of Disability Management), CLMS (Certified Leave Management Specialist), SPHR, PHR, SHRM-SCP, or SHRM-CP certification preferred.
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3–5 years of progressive HR experience, with at least 2–5 years dedicated to complex ADA interactive case management and multi-state leave administration.
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Multi-location retail or service industry experience strongly preferred.
Technical Skills & Knowledge
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Thorough understanding of federal, state, and local disability and leave laws across multiple jurisdictions (e.g., FMLA, ADA, Workers’ Comp, CA CFRA, state PFML mandates).
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Strong knowledge of employment-related laws and regulations for all operating states.
•
Demonstrated experience evaluating, adopting, or optimizing HR technology, Absence Management Software (AMS), or automated AI workflows.
•
Proficiency with Google Suite.
Key Competencies
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Independent Judgment: High degree of independent judgment in navigating complex, high-risk accommodation scenarios and applying legal definitions to business realities.
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Decision-Making: Ability to evaluate issue criticality, urgency, facts, and medical certifications to make sound decisions aligned with company culture.
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Communication: Exceptional written and verbal communication skills; ability to draft, proofread, listen actively, and articulate complex information clearly across all organizational levels.
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Teamwork & Collaboration: Strong cross-functional collaboration and ability to build trust, share insights, and work seamlessly across management levels.
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Adaptability: Outstanding organizational and time management skills to manage multiple priorities in a fast-paced, ambiguous environment.
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Service Excellence: Customer-centric approach focused on empathy, transparency, respect, and creative problem-solving to partner with managers on compliant solutions.
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Confidentiality: Strict discretion in handling sensitive medical and personnel matters.
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Initiative: Ability to operate effectively and drive results with minimal supervision.
Work Environment & Physical Demands
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Setting: High call-volume office setting performing non-manual work.
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Physical: Primarily desk-based; requires frequent computer, keyboard, and phone use.
Travel: Occasional travel required.