* Supervise and train Purple Parrot staff, including servers, bussers, and hosts, ensuring adherence to service standards, policies, and procedures.
* Monitor and maintain high levels of guest satisfaction by addressing concerns, resolving issues, and ensuring timely and accurate service.
* Manage daily restaurant operations, including opening and closing procedures, cash handling, inventory control, and workstation assignments.
* Ensure compliance with all health, safety, and sanitation regulations, as well as company policies.
* Assist with scheduling, performance evaluations, and disciplinary actions for Purple Parrot staff.
* Collaborate with kitchen staff to ensure smooth service flow and address any food quality or preparation issues.
* Monitor and control inventory of supplies, communicating needs to management as required.
* Handle guest inquiries, special requests, and complaints professionally and efficiently.
* Operate point-of-sale (POS) system, process payments, and reconcile daily transactions.
* Act as a leader and role model for staff, fostering a positive and productive work environment.