EMS Communications Specialist, Ambulance Services, FT, Variable
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Before you apply
LocationSeneca, SC
Work modeon-site
Typefull-time
SeniorityEntry
Company size10,000+ people
PostedOct 20, 2026 · 2w ago
Verified live5d ago
At a glanceSummarised by Seekless from the posting.
High School diploma or equivalent
No experience required
APCO Public Safety Telecommunicator (PST) - must be obtained during orientation
APCO Emergency Medical Dispatcher (EMD) - must be obtained during orientation
CPR Certification - must be obtained during orientation
Ability to prioritize emergent and non-emergent requests for service
Emergency Medical Technician (EMT)
Communication skills
Post-high school diploma/highest degree earned
Inspire health. Serve with compassion. Be the difference.
Job Summary
Responsible for receiving, prioritizing, and dispatching emergency and non-emergency medical service requests in a timely, accurate, and professional manner. Operating within a high-volume communications center, this role ensures the efficient deployment of EMS resources while maintaining compliance with established protocols, organizational policies, and regulatory standards. Serves as a critical link between patients, callers, field providers, and other public safety agencies to support safe, coordinated, and effective patient care.
Essential Functions
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All team members are expected to be knowledgeable and compliant with Prisma Health’s purpose: Inspire health. Serve with compassion. Be the difference.
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Receives and processes emergency and non-emergency calls for medical services, gathering essential information quickly and accurately.
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Dispatches EMS units and resources using computer-aided dispatch (CAD) systems and radio communications in accordance with established protocols.
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Prioritizes requests based on patient acuity and system demand to ensure appropriate allocation of resources.
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Provides pre-arrival and post-dispatch instructions as authorized by medical protocols and training.
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Maintains clear, professional, and accurate communication with EMS providers, field supervisors, and other public safety agencies.
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Documents call details, dispatch activity, and patient information in compliance with organizational and regulatory standards.
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Monitors resource availability and system status to support operational efficiency and response readiness.
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Adheres to HIPAA, confidentiality, and patient privacy standards at all times.
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Participates in continuing education, quality assurance, and skill development to maintain certification and job proficiency.
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Supports a culture of safety, professionalism, and service excellence within the communications center.
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Verifies operational readiness of crews
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Accepts calls requesting medical transportation services.
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Dispatches calls and tracks unit movements.
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Coordinates the delivery of service in a safe, courteous and efficient manner.
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Obtains and documents patient information necessary for appropriate utilization of resources and reimbursement.
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Prepares written documentation
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Performs other duties as assigned.
Supervisory/Management Responsibilities
This is a non-management job that will report to a supervisor, manager, director or executive.
Minimum Requirements
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Education - High School diploma or equivalent OR post-high school diploma/highest degree earned preferred
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Experience - No experience required.
In Lieu Of
N/A
Required Certifications, Registrations, Licenses
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The following certifications must be obtained during the orientation period and remain current, on-going: APCO Public Safety Telecommunicator (PST), APCO Emergency Medical Dispatcher (EMD), and CPR Certification
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Emergency Medical Technician (EMT) - Preferred
Knowledge, Skills and Abilities
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Ability to prioritize emergent and non-emergent requests for service
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Communication skills - Preferred
Work Shift
Variable (United States of America)
Location
Oconee Medical Campus
Facility
Prisma Health EMS
Department
Ambulance Services
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
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