At a glanceSummarised by Seekless from the posting.
Must have5
BS Nursing or allied health graduate (registered or underboard)
Background working in a BPO healthcare account or clinical/hospital setting
US healthcare insurance verification experience
Prior HIPAA/PHI handling experience or HIPAA training
Professional fluency in English (written and verbal)
Nice to have3
Experience handling patient scheduling for healthcare providers (appointments, procedures, or surgeries)
Experience using EMR/EHR systems such as Epic, eClinicalWorks (ECW), or Athenahealth
Experience handling patient communications across phone, email, SMS, patient portals, and telehealth platforms
Eligibility2
Able to work a fixed night shift
Work-from-home setup with a laptop/PC, reliable internet connection, and headset
Skills
Epic
eClinicalWorks
Athenahealth
Benefits
Health insurance
Paid training
Annual salary increase
Night differential
Holiday pay
Attendance bonus
Career advancement
Service incentive leave
Sick leave
Vacation leave
Bereavement leave
Maternity leave
Paternity leave
Solo parent leave
Gynecologic leave
13th month pay
Cash advance
Retirement fund
Year end performance incentive
Milestone recognition packages
Company equipment
It support
Work life balance
Performance appraisal
Continuous learning
Values driven leadership
About the company
Xillium Professional Services is a leading operations company based in the Philippines, specializing in virtual medical assistant services for US healthcare providers. As part of our dedicated team, you will play a vital role in supporting clinics and healthcare professionals remotely, ensuring seamless patient care and operational efficiency.
Responsibilities
Key responsibilities include:
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Managing patient scheduling for appointments, surgeries, and procedures
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Handling prescription refills and coordinating medications
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Performing insurance verification and supporting medical billing processes
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Maintaining and updating patient medical records
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Supporting telehealth consultations and virtual care coordination
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Facilitating communication between patients, families, and medical staff
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Providing general administrative and operational support to assigned clinics or providers
Requirements
Required Qualifications:
•
BS Nursing or allied health graduate (registered or underboard)
•
Background working in a BPO healthcare account or clinical/hospital setting
•
US healthcare insurance verification experience
•
Prior HIPAA/PHI handling experience or HIPAA training
•
Professional fluency in English (written and verbal)
•
Able to work a fixed night shift
•
Work-from-home setup with a laptop/PC, reliable internet connection, and headset
Preferred Qualifications:
Nice to have
•
Experience handling patient scheduling for healthcare providers (appointments, procedures, or surgeries)
•
Experience using EMR/EHR systems such as Epic, eClinicalWorks (ECW), or Athenahealth
•
Experience handling patient communications across phone, email, SMS, patient portals, and telehealth platforms
Benefits
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Competitive Pay
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Paid training
•
Annual salary increase
•
10% night differential & holiday pay
•
Attendance bonus
•
Career advancement & incentives
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Health & Protection
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Free HMO after training
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1 free dependent (Year 1)
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Up to 2 dependents (under 5 years tenure)
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HMO upgrade at Year 5
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SSS, PAG-IBIG, PhilHealth
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Paid Time Off
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Service Incentive Leave (prorated)
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Sick & Vacation Leave
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Bereavement, Maternity/Paternity
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Solo Parent & Gynecologic Leave
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Tiered leave credits
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Convertible leave credits
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Financial & Long-Term Benefits
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13th month pay (June & December release)
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No-interest cash advance (after 1 year, subject to conditions)
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FWD retirement fund (Year 4 eligible, Year 7 fully covered)