Serves as the primary contact and coordinator of services supporting individuals with Mental Health or Substance Use Issues in residential, school, workplace and community settings. Coordinates and monitors the array of services and supports identified in each person’s Person Centered Plan. Supervises and directs the work of others to provide quality services.
The BHUC Team Leader is responsible for overseeing shift operations, ensuring timely access to behavioral health crisis services, and maintaining high standards of care. This combined role leads and supervises multidisciplinary staff, manages patient flow, and supports crisis stabilization efforts, including direct care delivery, assessments, crisis intervention, and therapeutic support. The Team Leader facilitates communication with external providers and internal departments, monitors clinical documentation for compliance with regulatory standards, and ensures adherence to safety protocols. They oversee patient intake, triage, care coordination, discharge coordination to appropriate levels of care, and shift handoffs to maintain continuity of care.