Job Requirements
(Education, Experience, Licensure and Certification)
Education / Accreditation / Licensure (required & preferred):
Job Competency:
Knowledge, Skills, and Abilities critical to this role:
• Strong customer service skills- able to demonstrate patience and understanding, ensure customer satisfaction, and resolve customer complaints.
• Superior organization skills- manages time effectively, keeps tasks appropriately prioritized, able to pay extreme attention to detail for long periods of time.
• Strong interpersonal and communication skills- responsive, informs constituents of process, pleasant to work with, educates and provides timely, accurate information; can build effective, strong working relationships others through trust, communication, and credibility.
• Skilled at remaining calm during periods of stress.
Language Ability:
• Must be able to communicate effectively in both verbal and written formats.
• Adequate conversational English is required in order that the individual be able to take direction from management, understand how to complete job tasks, communicate adequately with patients and co-workers as necessary, understand and follow safety guidelines, and organizational policies.
• Must be able to communicate effectively in both verbal and written formats.
Reasoning Ability:
• Able to critically think through complex situations, process improvements, and evidence-based practice.
• Able to assist others in developing good reasoning skills.
• Able to work independently and within a team setting.
Computer Skills:
• Basic computer skills
• Proficient in Microsoft Word, Microsoft Excel.
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Additional Responsibilities:
• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor always.
• Maintains confidentiality and always protects sensitive data.
• Adheres to organizational and department specific safety standards and guidelines.
• Works collaboratively and supports efforts of team members.
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff, and the broader health care community.