KNOWLEDGE, SKILLS AND ABILITIES:
• Relationship Building and Earning Trust – Consistently follows through on team commitments, communicates, and demonstrates accountability. Builds trust and sets the example for the team by being inclusive and fair.
• Accountability – Remains outcome focused, holding the team accountable while removing barriers to success. Plays to win by defining team objectives/scope and clear milestones. Keeps leadership apprised of progress and brings options/solutions for issues when elevated.
• Ask, Listen, and Follow Up – Actively listens, questions to help others understand, shows care/concern, and closes loop. Drives action and alignment using coaching techniques, reinforces team’s progress/development.
• Inspire, Motivate and Recognize – Teaches others new tasks and is self- aware of strengths/developmental opportunities. Celebrates individual successes.
• Conflict Management and Resolution – Influences employees to collaborate and achieve goals as a group. Asks questions, remains unbiased and encourages unconventional suggestions. Diffuses conflict as it arises rather than avoiding it and focuses on solving the problem.
• Identify, Engage and Retain – Creates an open and honest work environment, providing others an opportunity to develop and grow.
• Change Agent – Consistently optimistic about the ability to change in order to improve a product/service. Uses the voice of customer (VOC) to validate ideas. Works well autonomously and in a team, leads change by promoting the value of transformation.