Customer Service Representative (Back-Office Healthcare Account)
LocationMandaluyong City, Metro Manila, Philippines
Work modeon-site
Typefull-time
DepartmentPhilippine
Company size11+ people
First seen1w ago
Last seen13h ago
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We’re looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities:
Responsibilities
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Review providers notes
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Send reminders email via e-mail and SMS.
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Maintain accurate records on providers interactions, transaction, feedback, etc.
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Making outbound calls to insurance company to follow-up on client status.
Requirements
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A minimum of 6 months BPO experience
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Healthcare experience is a PLUS, not required
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Must be proficient in using Adobe Acrobat and PDF to process documents
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Familiarity with MS Office applications such as MS Word and Excel is advantageous
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Capable of adapting to a fast-paced training environment
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Good verbal and written English skills
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Willing to work onsite in Makati or Mandaluyong
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Amenable working night shifts
Benefits
What can we offer you?
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Competitive salary and benefits
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Health Insurance with free dependents*
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10%-night differential
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Attendance Bonus
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Paid time off
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Convertible to cash leave credits
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Performance Appraisal
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Work-life balance
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A focus on growing your career path with us
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We encourage you to follow your passions and learn new skills
Our commitment to you
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Strong culture and values-driven leadership
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We create opportunities for you to learn and grow at any stage of your career
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Continuous learning and innovation
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We foster an all inclusive environment where everyone thrives