Customer Service Representative, Sanford Health
Salary$16 – $26/hr
LocationWI, Marshfield
Work modeon-site
Typefull-time
SeniorityEntry
Company size10,000+ people
PostedOct 8, 2026 · 5d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Quickly assess complexity of cases and provide resolution or facilitate escalation
Provide positive, consistent provider experiences with patience, empathy, compassion and sincerity
Respond to provider questions via inbound/outbound calls and written correspondence
Partner with other departments to coordinate on inquiries requiring in-depth research
Thoroughly document interactions for accurate tracking and analysis
Promote usage of self-service to callers
Provide end-user support including navigational questions and basic system issue resolution
Identify opportunities to address common inquiries through improved knowledge management or methodologies
Ability to deliver high quality customer service consistently in a professional manner
Ability to follow strict policy guidelines
Ability to deal effectively with dissatisfied providers
Strong communication skills
Flexibility to accommodate staff scheduling changes
Strong customer service focus
Strong interpersonal and listening skills
Ability to handle multiple requests in a timely manner
Attention to detail (particularly with entering data)
Ability to follow standard operating procedures
Must have a positive attitude, the ability to learn quickly, and adapt easily to change
High school diploma or equivalent preferred
Bachelor's degree preferred
Ensure compliance with data administration rules, data security standards, and organizational policies
Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.
Work Shift:
8 Hours - Day Shifts (United States of America)
Scheduled Weekly Hours:
40
Compensation:
Salary Range: $16.00 - $25.50
Union Position:
No
Department Details
8-4:30 CST Monday-Friday, no weekends or holidays
Supportive team environment
Summary
The Representative of the Sanford Health will provide effective and efficient handling of phone calls from or to Sanford Health members, providers, and colleagues ensuring a positive experience for all providers in a fun and fast-paced atmosphere.
Job Description
Quickly assess the level of complexity of cases and provide resolution or facilitate escalation of phone call inquiries. Provides positive, consistent provider experiences by striving for excellence in understanding and resolving specific requests while showing patience, empathy, compassion and sincerity. Responds to provider questions via inbound and outbound telephone calls and written correspondence. Partners with other Sanford Health departments as needed to coordinate on inquiries requiring in depth research to ensure satisfaction regarding member and provider questions. Thoroughly documents interaction for accurate tracking and analysis. Promote the usage of self-service to callers as appropriate. Provide end-user support including navigational questions, basic system issue resolution (e.g., self-service), and escalation as applicable. Highlight opportunities to address common inquiries through existing or new self-service functionalities. Identify opportunities to address common inquiries through improved knowledge management system content and improved methodologies. Ensure compliance with all corporate data administration rules, data security standards, as well as Sanford Health policies and procedures. Follow all organizational policies, processes and guidelines. Ability to deliver high quality customer service consistently in a professional manner. Ability to follow strict policy guidelines. Ability to deal effectively with dissatisfied providers. Strong communication skills. Flexibility to accommodate staff scheduling changes. Strong customer service focus. Strong interpersonal and listening skills. Ability to handle multiple requests in a timely manner. Attention to detail (particularly with entering data). Ability to follow standard operating procedures. Must have a positive attitude, the ability to learn quickly, and adapt easily to change. Ability to follow standard operating procedures.
Qualifications
High school diploma or equivalent preferred; bachelor’s degree is preferred.